For a government, it makes sense to periodically step back, figure out who and what the market is not serving that it should really be serving and create interventions to redirect the market.
This is why carbon regulations, carbon pricing and systems of disclosure is so important. And all of these entails the government and the people making a choice to take away that false liberty of choice that the market creates. This decision is driven by seeking to serve the people who otherwise would not be served by the market.
For example, in the case of people who are hard-to-insure. The market-based insurance approach makes things harder and harder for them as the companies are able to discriminate against them and pool only customers with better risk profiles.
The invisible hand is invisible but it is still guiding and directing. Better for us to articulate as a society how we want the market to serve us and get it to do just that.
Maybe I’m writing this too early given the case just surfaced. I’m talking about JP Morgan’s allegation that Javice Charlie fabricated customers in order to inflate the price that she could sell her startup, Frank. It’s ironic to some extent that the fintech startup was supposed to help students cut through opacity with the college financial aid system in the US.
It reminded me of Theranos of course, if you looked at Charlie Javice’s profile, everything suggests she was incredibly intelligent and could certainly be very successful on her on merits without committing fraud. But yes she seem to have taken the position not so different from Liz Holmes or Sam Bankman-Fried.
Why is the culture making us so desperate for success or to go down the slippery slope of misrepresentation? Why are our young people believing that the whole startup and venture space is about faking it till you make it? Is there nothing wrong with that? What should we look into fixing?
Which recipe do you follow? It really depends on what you want to cook. It doesn’t matter that everyone else is following the chicken rice recipe and you’re following the one for making Laksa – if making Laksa is your objective.
The challenge of students today in our education system is that they have been taught to follow recipes; all kinds of recipes available to them because there are recipes; and not because there are dishes worth preparing. The students ought to make an assessment of which recipe is solving what kind of problems and hence the ‘right one’ to follow.
What is happening however, is that students are following recipes that bring them into prestigious or well-paying careers, not realising that it wasn’t what they signed up for in the first place. And in the late twenties, they discover that they’ve been following a recipe for a dish they never did like anyways.
This is why I wrote dream, think & act!. This free ebook is now available for download in all the different formats here.
We overestimate the permanence of big things and underestimate that of the small. When a company is big and seems well established, we think it is less replaceable than the small mom-and-pop shop somewhere in your neighbourhood.
But getting big means more leverage, more overheads and it is also costlier to maintain. It is hard to imagine an alternative big thing to replace Google, or Nokia, or Kodak at those points when they are at their peak, until an alternative appears. And at no point before the big unravelling would the alternative seem like it is displacing what was thought of as permanent.
Fossil fuel is big, and we think baseload is hard to displace but the alternatives will slowly gain traction invisibly before you expect the collapse of the incumbent.
We think the world is better off faster mostly when we live in cities. When the train or traffic is slow, when the queue at the checkout counter is long, we have an issue.
Yet that’s actually a narrow perspective on things; it comes from that dominant, productive workforce view. In fact, maybe not even the workers’ view but that of the manager. That things have to move faster and we have to produce more.
Yet as the world progresses and the composition of our workforce and consumer class changes, there will be fundamental shifts in the way we think about speed and productivity. Dutch supermarket chain Jumbo introduced slow checkouts for lonely elderly who would prefer to chat with people probably both in line and with the cashier.
And there will be new business opportunities arising from a world that might be slowing down. For people entering middle age and confronting unhealthy lifestyles, falling sick frequently, they might soon be seeing their western medical doctors requesting they go to traditional chinese medicine (TCM) clinics to “rebalance” their health. TCM is generally seen as slow but that is unique suited to more long term issues and preventative in approach. In that sense, certain ailments lends themselves to this slow way.
Like parental controls and screen time limitations, speed limits on things, having the slow option might actually be an alternative for niche customers. And this pool of customers might be growing.
Having written my previous post, I think it’s important to say that knowing your competitor is still important after knowing yourself. As you understand you resource pool and how you can serve your customer better, you can start appreciating why some strategies work better than others. Your competitors’ actions or execution failures become an excellent resource for you.
So what is a good competitor analysis really about? It is more about firstly defining the market properly and figuring out how much of your competitor’s business really competes with you. Then there’s the historical lessons of that competitor that you can learnt from.
Finally, focus back on the customer and how they perceive and view various substitutes or alternative where your products and services are concerned. That’s the true current status of “competition” then consider how you can develop strategies to get more of the relevant customer groups’ mind and wallet share.
I’ve done countless competitor analysis in my career. I think about strategy intently when it comes to business, career, life and that works its way into my coaching and consulting career. Most businesses are obsessed with what their competitors are doing.
If you know the enemy and know yourself, you need not fear the result of a hundred battles.
Sun Tze
The quote is probably well remembered especially by people who have a chinese upbringing. But we often take for granted the part about knowing yourself. In fact, the original chinese saying has it in reverse from the above translation. It starts with “know yourself”. Of course we know ourselves, you’d think.
Yet countless businesses whom I’ve worked with when performing competitor analysis are not thinking about themselves enough. They are just identifying random brands or companies doing the same activities as themselves and considering them as competitors, trying to find out their pricing and what they do. If you know yourself then you know where is your stronghold and which is your true battleground. If you know you’re weak, then focus on where you can garner resources; more often in blue oceans rather than red ones.
When Barnes & Noble started their online bookstore, Jeff Bezos rallied the young Amazon team who was trembling in fear by telling them that there was no point focusing on their competitor since B&N wasn’t going to write them cheques, better to focus on the customers. Jeff Bezos knows Amazon well; there was no way a small upstart can win by mimicking their competitors. They’d run out of breathe before they start if they’re on the same race.
Of course, Amazon was afraid. B&N had lots of resources to try crushing them. But if Amazon was obsessed with this fear they’d be running in circles. The greatest competitor they need to analyse is themselves, their ability to focus on the client base will set them apart from each version of themselves.
I was going through a security check and the security officer saw that my bag had fork, spoon and chopsticks. They were from my portable dinning cutlery set. The officer was amused and asked me to remove it from my bag to check. He then realised it was more for sustainability and that I was not some homeless dude lumbering around.
Lots of disposable cutlery can be saved from bringing your own cutlery set around. That reduces material waste. But at the same time, what we eat matters too!
Cutting down on meats especially beef reduces significant amount of carbon emissions and also animal waste. The globalised world has more diversity in diets so that helps to disperse demand for different food products but the way food is produced had become a lot more industrialised and intense in those particular areas where crops and livestock are produced. This means more logistics, centralisation of profits and inequality.
If you were to make a choice to change your cutlery use or your diet, I’d prefer you think more about your diet.
If your boss disagrees with you, he can do the work his way. But would he? He can argue however he wants but if you’re the one who will do the work, you win the argument.
Likewise you can have a friendly discussion with friends about various business ideas and they could have concerns about your ideas that are well-meaning. But eventually you’ll be the one to test out the hypothesis. Of course, if they try to test it for you and confront you with the results, you should be heeding them.
The conclusion is the same, that you win the argument eventually when you do the work; not by being right.
For those who are already beginning to be overwhelmed by the year, I’d like to confess I’m experiencing the same. There is so much to do, to accomplish and to change or improve. There’s work, family, relationships and the work on myself as well. It seems that I need them all right now! How do we prioritise this all?
Often we want to snap our fingers and have the world as we like it. We fantasise about how the world should be and the changes we could or should make. And then we stop there, frozen simultaneously by the possibilities and the overwhelming amount of work it entails. We then go back into fantasy world and imagine more work to be done instead of doing them.
We then make excuses why the world is fine to be as it is, because we want to get back to doing our own thing, to be in our comfortable patterns. It’s strange how we never fantasise about the status quo and dwell on what it takes to keep things the way they are. But we instinctively resist change, and stop ourselves from making them. So despite the sense of overwhelm, most things are likely going to stay the same.
Better to be selective and careful about the areas we target to change, and then punch hard in those areas. Hit the targets or decide it’s not worthwhile and then go on to the next.
