Valuing time

As one grows older, one comes to value time more. It’s maybe the busier lifestyle from the commitments accumulated over a longer life, or perhaps becoming more cognisant that time is running out somehow. Time is an interesting object interwined with ones’ life and ability so much that when we consider how we can value it, the whole concept of valuation falls apart pretty quickly.

One person’s time is different from the other depending on how the time is used and what sort of talent underlies the time of that person in question. The opportunity cost of time is also really subjective and hard to determine; because the actual point in time and the place or context determine the alternatives possible.

Is productivity and trying to not “waste” time by trying to produce more output really about valuing time more? Or is it a greater mark of respect for the time we have when we actually use it for much-needed leisure? Is time only well spent when it generates economic fruits?

These questions are important because our society and the pressure of our culture around us constantly presses a particular view on these things upon us. We can be more conscious about how we can better value and approach our time and the way we spend it.

Imagining futures

Do you imagine a future you want to be in? Then what do you do? Do you take steps towards it?

Or do you imagine a future you don’t want to be in; and then try to take steps to prevent it?

The second approach means you have to be driven by fear. It’s more tiring than being motivated by possibilities. So it’s important to take your pick how you want to envision futures and move towards it.

Demand response to the future

The market system likes to pretend the consumer is king and producers are just responding to market demand. It is usually an excuse to avoid the responsibility of building a better future. The market system constantly tries to get ahead by shaping demand, through advertising and influencers. The whole system of exchange of influence and money takes place within the market context and that’s enough to refute the claim that consumers reign sovereign.

And that means consumers needs to be more conscious of what stories they are taking in. And more than being passive receivers of goods and services, consumers have more chance than ever to shape them. Demand is usually decentralised but it can respond to so many things beyond price signals. The problem with our economic view of the market is that we only try to capture market power in the form of price-setting and ability to substitute (even this is not so well considered despite the crazy mathematical gymnastics required).

Sustainability cannot depend on corporates championing causes and trying to come up with new products and services. Consumers need to and can respond by requesting to reuse their bottles, avoiding products with too much packaging, reducing gifting of everyday items with expensive packaging.

The easiest criteria to default towards is convenience and costs but we can also think in terms of alignment of values and cost to the future. If we are able to adapt our demand to these dimensions, we can co-create a future we want to be part of.

Market for talents

Are talents born? How would you know a baby is going to be a star violinist, or a top notch computer programmer? How would these kids first be incentivised to try things out to begin with? It’s more likely that there’s a market for the particular talent which the kid was exposed to and hence got started, and found himself or herself being able to do it well and hence the resources around him/her was attracted to support the development.

The market for talent is vital to encourage and develop talents. It is the presence of the market that allows people to aspire towards being a ‘successful X’ – be it a musician, or a chef, or mathematician. Kids don’t just wake up one day, look at a long path into the forest and say they want to work towards being a cross country runner.

Singapore have been able to nurture and attract talents essentially by drawing proven talents from elsewhere into the market and then celebrating them. The value of doing this can be powerful if resources are poured into directing the nurture of local talents concurrently. Careful thinking about this market and its design is important so that structures can be put in place to ensure this is a virtuous circle. Those identified as talents should be able to support others who are trying to develop themselves. Pay-it-forward type of mentorship should be encouraged.

And those who have benefited personally and individually can pool resources to nurture the next generation. It’s akin to successful lawyers or bankers giving back to their alma mater to start scholarships that support new lawyers and bankers.

Half baked solution

Who eat half-baked cookies? Probably someone who have never tasted a cookie; or maybe someone who prefers cookie dough, or don’t know what you were trying to bake. Yes when you don’t know what you’re trying to bake, then something half-baked works just as well as one that is properly baked.

Likewise, there are plenty of half-baked solutions lying around and even implemented by those who have no clue what is the problem they are trying to solve.

We often overlook the importance of specifying a problem well before getting our hands dirty to solve it. Being biased to action isn’t always good when one does not have strong thinking. Of course, if there’s a system of trial and error that continuously test different solutions to find one that works, that’s okay. The challenge is in not knowing what problem one is trying to solve; or attempting to design a solution that tries to solve multiple problems.

Then there’s no proper test for the solution at all, no success indicators that allows the solution to past the usefulness test.

So if a government comes up with a scheme and it is not used; or an incentive programme which no one in the market qualifies, what just happened? Did the problem that it was designed to solve not actually exist? Or is the solution half-baked?

Investing into the status quo

When you spend effort figuring out the position in the train station you should stand to catch the train in order to alight at the optimal position at your destination, you’re investing. And you only would find it worthwhile if you take from the same point of origin to the destination over and over again. The reason is that each time you follow the rule you created for yourself, you reap the benefit of that first problem solving. And over time, the gains compound. You save the extra walking and the time.

But in having this figured out, there’s more inertia to moving workplaces, thinking you’ve already got used to commuting and knowing you are comfortable with the way to travel to that same place every day. It might be foolish to care that much on which station you’d alight for your workplace but you still do. And that can be because you’ve invested in that status quo, to the extent you can autopilot to the location you’re supposed to be.

When we learn to drive a car, operate a machinery, use the interface of a new OS, we are investing into some sort of status quo, or what will become a strong status quo for us. It will be hard to change, because we change the calculations involved on what it means to change whenever to optimise for a particular result. It might be annoying, or boring, but it works.

But upsetting that status quo every now and then, getting your mind to crack and solve new problems, or rethink ‘old ones’, makes for a better mind, and a better life.

Resource-rich

There is always this age-old question of what you’d do if you’re rich. And then you might give an answer of an outcome that is already within your reach so then wanting to be rich is more about the identity that one would like to associate with.

What if you were resource rich? Like having lots of friends, or lots of land, or lots of cars, or collectible figurines? Do you think of those resource or things in terms of money? What if they don’t easily convert to money like friends or time? Does it matter?

How do you steward the resource that you are rich in? Does it matter if you can monetise it? Or whether its benefit is depleted by some actions you undertake? How do you think about it? What does it mean to “cash out” on your resources?

We all have a common resource and that is our atmosphere’s carrying capacity for carbon dioxide before climate goes completely amok and make our planet inhabitable. Sacrificing it could give us some money and maybe some comfort to certain extent. How would we steward it?

Physical networking

Been at a few business functions lately; far more than I’ve been the past two years. It’s becoming a less surreal experience as the world eases into the state where covid-19 is endemic. Restrictions have eased and culturally, people are less wary about mask-wearing. The common flu and other cold bugs are back, ordinary immunity is probably improving.

I welcome the return of physical interactions as much as I discovered how many of them are actually easily substituted with online means. It is true that most of the online interactions lose out so much rich details and non-verbal dimensions of communication. In fact, especially for new connections and interactions, having that physical connection might be useful.

From just those physical functions, I discovered so many more companies I’ve never heard of. There are activities in the industry I wasn’t aware of from just reading materials online. A lot of chance encounters in the physical world are simply not possible online. In fact, I thought the online networking tools where you scroll through a list of conference attendees as poorly designed. Imagine in a real world when you try to go towards someone you want to speak to while the person is unaware and they are trying to talk to someone else. And all the responses are not exactly synchronous. Physical distances and actual visual observations in space performs a coordination function that technology has not been able to replace.

Changing the story

Insurance seemed like betting against your death or misfortune and some people don’t want to bet on your personal downfall so they don’t want to buy insurance. For years, the industry have been trying to change the story and they settled on the idea of protection, financial protection against those misfortune.

In principle, that works theoretically but the issue is that a lot of what you pay for is sales and distribution. The structure of the industry is such because insurance works well only when the risks are being pooled. That means having lots of people paying the premiums in order to support payouts during adverse events. As a business though, it means that the firm is ultimately a sales and marketing organisation. Costs will have to weigh disproportionately on the distribution side of the business.

This is a shame because the society needs insurance. Yet it is a market failure; the market system allocates resources poorly in this market. It can be better designed through a mix of regulation and making it mandatory to have certain amount of cover. The government should not think the market will help reduce cost of insurance through competition because the basis of competition in this market isn’t so much pricing. It is more sales, marketing and tactics.

But isn’t it just like many other products? For luxury products, yes. Basically for things people don’t actually need, you can allow the whims and fancies to be shaped by the market. But when it comes to insurance, you want the market to deliver an outcome so you need to design the boundaries and structure to make it work.

The story of insurance should be that of mandates, regulation, and basic necessity and right of people. We come together to live in highly urbanised environment and it should be a no brainer for us to risk-pool and mutually insure. There’s no excuse for this market to be hijacked to support high-flying salespeople.

Two-part tariffs

In economics, when there’s even some monopoly power, the business can set prices and still have people buy their products. There is monopoly power everywhere; local convenience stores can price the way they do because there are some customers who are unable to switch providers or move. And so the businesses can price their products and somehow structure the pricing to be two-part tariff, which mean they can charge you a fixed fee and then layer on additional charges per unit of consumption.

They can take various forms. For example, a bakery can charge you $10 annual membership and give you 10% discount off the breads that you buy from them for the entire year. This way, they charge you a fixed fee and then get you to pay for more per marginal unit of consumption. The gym charges you a single registration fee and then monthly membership. Even devices such as reMarkable which is an e-ink writing tablet is selling its tablet and then charging people for a monthly subscription that allows people to sync their notes to various platforms, have unlimited storage, etc.

Even the smart phones involves getting you to pay for the device, then charging you for apps or gaining more revenue from additional services you use on the phone. The tariff structure has an alluring quality of pricing the overall good at almost marginal cost. Or does it? That’s what economic theory suggests but it is unlikely to be the case on digital goods and services. They are probably being priced at the long run marginal cost plus a premium to support long term development and innovation. Is that an efficient outcome? It’s hard to say.

What is more interesting, is that the two part tariff structure creates more stickiness for the customer to the producer. Having already paid for the first part, the customer tries to make more use of that, averaging down his/her cost per unit of consumption. This is the use of sunk cost fallacy and faulty thinking to trap consumers.

Unfortunately, it does work.