
A few years back, I devoted a couple of blog posts to writing about ‘wicked learning environments’, a concept popularised by psychologist Robin Hogarth (see the posts here, here and here).
Some recent experiences working on various requests for proposals and tenders brought this concept back to mind. And I want us to think about it a bit more as we think about the culture that we are developing here in Singapore – in school, business and within organisations.
I ran into a situation where multiple organisations belonging to this larger mothership, who was originating various requests for proposals refused to entertain request for feedback on the proposals submitted. Basically joining the tender was a black box with rather binary outcomes; and when you fail, you couldn’t even take a lesson out of it. At times, non-constructive feedbacks were provided; such as ‘the competition was strong’, or that ‘we received many competitive proposals and decided not to go with yours’.
I was reminded of a story from a friend who had a really non-supportive reporting officer (RO). When she requested feedback on her performance, the RO said she was doing okay, but when the performance reviews came back, she was placed at either average or slightly below. The response she got from her RO about why she was placed in that performance grade was that her grade was ‘already not bad’.
Feedback is so important, but in Singapore, we are so conflict-avoidant that we refuse to think about it more thoroughly. We might even have experienced defensiveness during exit interviews when employees felt more free to voice out concerns or areas of improvement. The fear of mistakes borders on being completely irrational and the desire to run from the shame or perceived humiliation supersedes the willingness to learn from those mistakes.
This is a massive problem for our culture. And Singapore is worse for such behaviours – where juniors are expected to silent dissenting voices, sometimes to the extent of surrending their thinking ability in exchange for harmony and masquerading that as ‘respect for elders’.
How can we move faster and progress if we want to enable Singapore to make the leap towards a better future?
I wrote another post with the same topic but from a different angle 2 years back. You can find it here.