Category Archives: Anecdotes

Learning from mistakes

The tricky part about trying to learn from mistakes is to overly focus on the mistakes rather than the lessons that are being taught by the mistakes. The lessons are often things you discover upon making the mistake; they represent new knowledge or information that you previously weren’t aware of. Yet we rarely dwell on those; because we’ve been told that finding those ‘reasons’ are actually just finding ‘excuses’.

A few good questions to tease out the lessons to learn would be:

  • What is something I did not know that I now know, having made the mistake?
  • What new relationship between variables did I discover upon making the mistake?
  • What are some patterns that should raise red flags for me in future?
  • What are false red flags created by this mistake that may cause me to be overly worried or cautions about actions in future? How do I tell?

Moving past blame and finding fault after discovering a mistake is not easy, but it starts with a mindset that is focused on learning, and moving forward. To release oneself from the emotional downward spirals, diving deeper into some of these questions is useful.

Healthy competition and values

I was put in a system where we were regularly assessed relative to our cohort, made to feel anxious about our position amongst our peers, and put in an artificial environment where we were taught to improve through ‘healthy competition’.

The society’s definition of healthy competition does get out of hand. Guardian recently ran a piece commenting on the number of ‘Forbes 30 Under 30’ featured people who landed in jail or at least trouble with the law.

It’s not just that competition gets out of hand but a question of what kind of values we are sending young people into the society with. Beyond the glamorization of the ideas around hustling and ‘faking it till you make it‘, there is clearly a lack of clear direction on the moral boundaries that should govern the claims made by companies to get ahead in terms of creating investor interest, or customer demand. Is it not time we draw a line, and re-align definition of success with actual activities that will move society and the world forward?

Flinging ideas

I write for many different reasons and with different objectives. One of the recent struggles I’ve been having with writing is to be able to convey depth of analysis and value of those ideas and insights to my target audience. I’ve traditionally always pondered deep and hard about various matters but did not necessarily structure my ideas properly.

While my role as a consultant helped significantly in terms of creating structures for my analysis, I need to get better at putting together the pieces of analyses not in the order by which they are done but in a manner than gives a compelling story and call to action for the audience. To put it simply, this is actually a life skill to develop that everyone and anyone can benefit from having. It is more about storytelling and bringing out the story with various mediums and different ways.

It is also a reminder that my training as an artist during my high school days were not wasted. Those were the times when I had to not just deliver a piece of art work as an end result but to document and share that process. Documenting the process may not be enough to really give a clear view of how one arrives at the outcome of a particular art work. It takes quite a fair bit of storytelling. That means filling in gaps, building bridges across different moments and different intermediate ideas, even seeing these intermediate moments that one can use to make the bridges connect.

Ideas are great but if they’re not put together with a good story, flinging those ideas around haphazardly is not useful. The poise and elegance of those ideas emerge through the stories that we tell.

Value functions

Economics assumes that people respond to incentives. And that requires some degree of rationality. Yet the interesting thing is that rationality is just perhaps one form of value function where we frame certain incentives as the metric that the agent is interested in and values. Revealed preference theory basically assumes rationality to pin down the preferences of people based on the choices they make.

Yet if we adopt the idea that there’s a value function, then rationality doesn’t even have to hold for the notion – that economic agents respond to incentive – to be true. Because if someone is “mad”, then it may just mean that he or she has a certain value function that lacks certain features or patterns which are consistent.

So it could be that their value function are not monotonic when mapped to specific features of a product or experience. This is to say that they may like their noodles to be extremely soggy or extremely hard, but not in-between. So to some extent, their value function is a U-shape when map on the extent of noodle sogginess. This type of ‘inconsistency’ can be seen as lacking rationality when it comes to certain money-based decisions. But mathematically, they can always be described and simply opens up more ways we can analyse these problems.

Transition from truth

We learn things in school only to learn at the next level of school that what we had learn was not exactly true. Each time, our simplistic view of reality gets increasingly replaced by a more sophisticated and nuanced view of the world. But not just that; there are ‘truths’ we learnt in school that eventually gets surpassed by new findings and they become untrue.

Or take for example some theories and ideas in social sciences; they evolve with our understanding of society, culture and economics – which means they’re not as timeless and can shift from being once true to becoming untrue. (In economics, an example would be the Phillips curve relationship between inflation and unemployment – a relationship that broke down the more Central Banks tried to take advantage of it.)

So how do we know and observe when a piece of idea, knowledge or conventional wisdom makes that transition from being truth? What measures can we take to insulate ourselves from that? How should we think about ‘truths’ we hold dear to our hearts or subconsciously in our minds?

Going back to objectives II

What happens when people at the ‘grassroots’ level of a system tries to solve a system problem, or deal with the symptoms and consequences of a systemic issue? How often have we asked this question and consider how pervasive such a problem archetype is in our modern society?

Corporate change and transformation department should be framing questions this way to uncover projects they can work on. Far too often, there are departments operating at ‘corporate’ or ‘strategic’ level of the company just trying to find easy-wins lurking around the organisation to create some kind of change project. The small projects that affect one or two stakeholders can be better dealt with by themselves. Collecting problem statements on the ground may not be the best because ‘the ground’ tend to contextualise problems within their own scope of work or scope of influence. When they do point out something that is more systemic, it is overwhelming or that they point to merely a symptom of underlying problems.

The corporate strategy department needs to hunt down problem statements by considering first what is the objectives that the company is trying to achieve overall, and what are some of the internal elements of the company that is hindering it from achieving its objectives. That would be more useful corporate change. Solving problems that prevent what existing department perceives as hindrance from them doing ‘their work’ may not always be optimal because ‘their work’ can be a function of the existing silos of an organisation and not exactly meeting the overall objectives of it.

Going back to objectives

What happens when you are ‘stuck’; what exactly does it mean to feel stuck. Is it more about not making progress? If so, then progress towards what? You can’t get stuck if there’s no sense of destination you are trying to get to. And having no destination is not the same as being stuck. Because not knowing where you want to go means it’s perfectly fine wherever you are! Stop thinking like you need to go somewhere if you’re alright with here and now.

If you’re not alright with here and now, and unsure where you need to go, then it’s not about getting out. It’s about figuring where you want to go. And figuring out where you want to go has more to do with rethinking about your objectives. Your objectives for life, for lifestyle, for your work, your career, your relationships and all. Reflect on what is it about the here and now that is uncomfortable; consider what you know you want, and what you don’t know you want.

The same applies to problem-solving. When you feel that you’re not progressing towards the solution, and hence ‘stuck’, it’s time to revisit the objectives. What are you trying to do exactly? Have you contextualised or defined the problem in a way that narrows the solution set such that you are missing out things that can get you your objectives anyways. For example, if you are looking to hammer a nail into the wall, and you contextualise the problem as you “needing a hammer” then you essentially ruled out solving the problem by using any other equipment.

Revisiting objectives helps; and that’s also why it is sometimes difficult to deal with higher level issues by contextualising a problem within a silo-ed context. That would be a good topic of discussion for another day!

A new space

Something to be revealed perhaps a little later but I’ve just made a massive move to a new environment and new space in my life. I’ve uprooted myself and shifted to another country, one that is not unfamiliar but definitely new for me to experience work and life differently.

One of the reasons is to disrupt the patterns that had been laid down over the years, but more significantly during the pandemic. I had become somewhat imbalanced in terms of my life and focus. This is an attempt to restore the focus. Not by making things easier for me but actually by making it harder. Sometimes, I think reducing our ability to take on more allows us to be more focused on what it is we really need and want to hold on to.

The new space for my life hopefully also grants fresh ideas and inspiration especially to set me back on the path growth in multiple dimension rather than just striving in a single dimension in life.

Clumsy versus poise

Grace, elegance, poise, all somehow points to some kind of balance, or equilibrium whereas clumsiness implies a degree of imbalance, tension at play which can result in awkwardness.

In many things, we strive for the beauty that poise brings but in order to get there, we often have to go through the awkwardness and tension. It doesn’t mean things are going wrong, but the journey to an equilibrium is only possible along the lines of disequilibrium. It is a matter of whether circumstances naturally guides the state of affairs towards the equilibrium or that somehow other forces needs to be at work to enable it.

You don’t necessarily get to glide towards poise; and along the way, there’s going to be a lot of difficulties. The experts are able to make it look easy because they have been in that state of clumsiness for far longer, far more than you have been. If you’re not able to get through the awkwardness, there’s no way you’d be able to find your way to grace. Others have it easy not by going through more ease, but through more difficulty.

Institution economics

I spent some time during my masters studying institutions and the economic effects that institutions have. By institutions, I mean established ‘laws and practices’ as much as governing rules, systems in place that organises economic activities. These rules and practices have huge impacts on economic development.

Acemoglu et al (2001) was a famous study on the long-lasting effects of institutions and on the economy. I thought it was interesting to take a bit more of a meta view on these topics and discover the forces that sometimes lurks in the background in ways we don’t realise.

Our state of the markets and the economy needs to be thought through the lenses of the institutions we have evolved, the incentives around them rather than just short-term fire-fighting. The shortest route to the near-term outcomes we want does not ensure the outcomes persist. And because these days we tend to think that we can monitor and dynamically ‘guide’ things to a desired outcome, the more we create unnecessary build-up of tensions as we choose to ignore the impact of current institutional structures we have laid down. These we must not ignore.