Tag: psychology

  • Delays and promises

    Ordered something and there was something wrong in the order? Delivery delayed? Put in a complaint and got a voucher code? What was the promise from the company when you first made an order? Was that promise broken? Service promises have been escalating under the competitive pressure in the consumer markets. But these promises are…

  • Good professional versus good employee

    Sometimes I wonder if being a good professional can be different from being a good employee. After all, what is being a good employee when you’re over-delivering or serving your customers better than your employer expects? Is that “stealing” from your company? How about when you are over-worked by trying to be a good employee…

  • Sunny day will come

    I chanced upon this brilliant letter penned by Stephen Fry to a fan named Crystal who wrote to him for help in a bout of depression and with no one else to turn to. It was kind of Stephen to have thought through it and replied, kindly and lovingly. You might enjoy the letter as…

  • Labels and bullshit

    I think that schools and parents should spend a lot more time teaching kids to read labels and discern marketing from science and verified statements. One of the problematic trends that emerged from our market economy or highly marketised, monetised society is the rise of wildfire marketing. You’d think that lies or wrong claims would…

  • Training programmes

    During my time in public service, I’ve attended lots of different training programmes. There were a lot of training on writing minutes, professional reports and trip reports, as well as some on professional etiquette in a wide range of situations including during presentations, business meetings, business meals, cross-cultural interactions and so on. I won’t say…

  • Expert vs advisors

    I’ve been reading the ‘Strategy and the Fat Smoker’ by David Maister. I think very highly of David’s crisp thinking in the manner he approach strategy and the manner in which he cuts through issues and topics. He simplifies the concepts to the core of the subject matter without ignoring the human elements in them.…

  • Facts or opinions

    I saw a pretty brilliant video of a mother trying to teach her child about facts, opinions and mindsets in response to social environments. It’s in Chinese so I paraphrase in English the approach she has taken. She held up an apple as her daughter eats a cob of corn and asked, “This is an…

  • What is value?

    One of the key fundamental steps to take in order to move towards a low-carbon future is to re-assess our notion of value, economic value. Over the past decades, economic value had been increasingly important as more and more things in the world could be bought with money. This is what Michael Sandel calls the…

  • What would be one thing you want to change?

    Change is difficult and too many things have to change at the same time for some desired outcome or results. What if we don’t get caught up with the outcome but just change the process for the sake of it? What would be one thing you want to change? Because that is probably easier. And…

  • Ready-made solutions

    Just add hot water to instant coffee and you get your morning cup of coffee. Boil some water and pop the noodles and powder in, or even better, just rip the packaging and put it into the microwave, pressing just a few buttons then wait – and you get your meal. Bring a packet of…