Tag Archives: psychology

Are we operating in toxic workplaces fuelled by complacency culture?

In today’s work life, too much thought goes into how to do the work rather than the culture and enabling environment that surrounds the work. There are countless anecdotes about people at their deathbed would not wish they had more days to work; or stories of the employee who passed away and the company was just busy trying to find someone to replace him/her, whilst complaining about the hassle and delays caused by his/her death. All of these tries to discourage people from pouring out way too much of themselves into work even as our society as a whole is actually increasingly consumed by work.

What I don’t understand is that for almost all of our work in life, there are ways of making it more fun, conducive to put effort into, and to stress us positively. Yet we don’t do that, nor explore ways of doing that. Good culture that enables rather than disable is a luxury, people say. And they see it being at odds with generating value and profit, as though precious resources are either committed to employee well-being or shareholder returns. This is just lack of imagination and the inability to think dynamically and across time.

For some reason, a 2015 article from INSEAD appeared on 2 separate of my social media platform news feed, shared by different people and with different commentary. It was about the fall of Nokia; and yet as I was reading through it, I am struck by how applicable those lessons are today. And how important it is that we invest into reworking our culture.

I shuddered at several parts of the article that describes behaviours no different from what I’ve observed in large, important institutions and business organisations that I’ve had experience with. Allow me to quote 3 portions of the article that really stood out for me:

Although they realised that Nokia needed a better operating system for its phones to match Apple’s iOS, they knew it would take several years to develop, but were afraid to publicly acknowledge the inferiority of Symbian, their operating system at the time, for fear of appearing defeatist to external investors, suppliers, and customers and thus losing them quickly. “It takes years to make a new operating system. That’s why we had to keep the faith with Symbian,” said one top manager. Nobody wanted to be the bearer of bad news.

Hiding bad news is a result of the lack of an open communicative culture resulting from poor responses to ‘bad news’. It will be reinforced by a sense of helplessness about the communication; either by the belief that management will not believe it, or will not respond to it. Such erosion of trust does not bode well.

Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. One middle manager told us “the information did not flow upwards. Top management was directly lied to…I remember examples when you had a chart and the supervisor told you to move the data points to the right [to give a better impression]. Then your supervisor went to present it to the higher-level executives.

Encouraging miscommunication, whether intentional or not, will only lead to organisational decline. This is especially if the flow of information about reality or truth is obscured, and top management makes decision on the basis of such flawed or misconstrued information. This is the issue when there’s too much emotion caught up in reporting. Reporting should ideally be unemotional, clinical and rational.

[T]op managers also applied pressure for faster performance in personnel selection. They later admitted to us that they favoured new blood who displayed a “can do” attitude.

This led middle managers to over-promise and under-deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It’s sales work.” This was made worse by the lack of technical competence among top managers, which influenced how they could assess technological limitations during goal setting.

Misalignment of incentives that drives unhelpful behaviours throughout the organisation. So to that extent, being able to create a culture that implicitly rewards honest behaviours through praise and recognition; punishing or frowning upon over-promising, and inaccurate reporting, sows the seeds for success of an organisation. There will naturally be a tension between behaviours which promotes the interest of the organisation and the need to ‘perform’ at an individual level. The ability of the organisation culture to protect behaviours that promotes the sustainability and long-term interest of the organisation is so vitally important.

Yet in most of today’s organisation, we have not invested sufficient thought into the culture; focusing instead to utilise our resources to drive work performance, measured mostly by short-term metrics. A good place to start is really by reworking the prevailing narrative, especially rewiring the mindset obsessed with linear, unidimensional growth. Caring for the mental health and well-being of employees at the level of supporting them to deconflict those tensions mentioned above will go a long way.

This is part of a series of republished articles from my Medium page because I am worried about the platform ceasing to be. A previous version of this article was published in here a while back.

What did you expect my motivation to be?

What motivates you at your job? What gets you out of bed every weekday and makes you pounce on the challenges in the workplace, gets you to talk to people who may be unpleasant and gives you strength to overcome late nights? What are you working for?

I’m thinking of asking these questions to my bosses the next time I meet them 1–1; or at least just to pick their brains on this question because it is not so often that as staff, we get to that level of what really makes the boss tick. It is mostly inferred through actions, but getting an explicit answer may help to get them thinking. The reason is that for most of the millennials today, we are sometimes disgruntled by perhaps our bosses’ expectations that we’ll be naturally motivated to do the work that we are supposed to do.

To be fair, I started writing this article a bit longer ago than when Delane Lim put up his Facebook post. Beyond the foreign-local debate, I think there’s something about the narrative for young Singaporeans that have changed quite a bit. And this is important in determining motivation; I’d also criticise how much that expectation of motivation from younger generations of Singaporeans is really self-defeating. I will probably write a little bit more on the narrative that younger generations of Singaporeans live through in the future but this will likely be my seminal piece about it.

Having gone from Third World to First within two generations, we have had for a really long time, this great sense of optimism about the future and being able to obtain the fruits of our labour. Frankly, our forefathers who were in their twenties and thirties during the time when our nation got its independence, life wasn’t expected to transform radically, nor necessarily better. They didn’t live in a wretched existence, and, of course, there was some degree of inequality; but the society was not only much more equal, other kinds of differences (speaking different languages, or dialects, being in different clans, or being of different races) were more stark than differences between classes. Because people tasted some fruits of their labour, even if it was just a bit of it, in the form of more materials, more comfortable living, more convenient lives, there was clear motivation in trying to achieve the lifestyle deltas.

Consumer credit was scarce, which meant that the only way to access the lifestyle deltas was to work hard, and hence there’s that ‘hunger’ to move forward, and to forge ahead. Collectively as a society, the government, our institution had a good sense of the investments needed: in terms of education, in terms of infrastructure. The wage improvements were substantial when you move from A Level to a Diploma, not to mention a Degree — in the days when only less than 5% of the working population actually had degrees. The narrative was that working hard, being hungry pays off for real. The improvements in terms of social systems that provided housing, retirement savings, education for one’s children and so on, provides the predictability that takes off some of the salarymen’s stress and allow them to concentrate on climbing that corporate ladder, bring the dough home and please their families.

That narrative maintained its clout for two generations, and it was natural because the kind of improvements was somewhat similar and consistent. Of course, the second generation inherited some kind of social hierarchy from the first generation but then in an industrialising economy, low-skills are still important and the wage gap wasn’t as significant at a time when the labour force of populous economies of India and China was released to compete in the global economy. Then when the third generation came in, there was increasing pressure from global competition but Singapore occupied a good position in the skills ladder of the world at that time and would also have one of the best-educated workforce, as had been planned by the government right from the start. But optimism may have shrunk as we knew that we inevitably have to move towards a genuine knowledge-based economy. Yet our management philosophy and social structures were still largely industrial; it was critical that this generation started changing their thinking about motivations of workers and the future of work, but they didn’t because they might have felt like they held up their side of the bargain with the preceding generation so things should not be any different with the succeeding ones. In any case, they continue to enjoy rises in living standards, buoyed by wider availability of credit and various schemes to keep pockets of cost of living under control.

Alas, the narrative for millennials took a sharp change as the lifestyle deltas were no longer that apparent through ‘hunger’. One thing for sure is that consumer credit means now you’re not working for something you don’t yet have so that you’ll find yourself with the day when you enjoy the sweet fruits of your labour. You are probably working for something whose sweetness has long worn off while the bitterness of its instalments or interest payments still kept you working. It makes for a completely different dynamic and narrative about life.

Just think about the motivation of a 30-year-old man in the 1970s who just got his first public rental flat with a young family. He knows he has to keep up the rental payments so there’s shelter for his family and he works hard, also trying to set aside funds for the future education of the child, and even maybe eventually to buy over the rental flat from the government one day. The ratio of House prices to the Annual Median Gross Household Income was definitely much lower than as well.

Today, if you turned 30 and just bought a resale flat in a more upscale area to move in with your spouse; chances are that you were able to avoid only on the basis of double income, and you’re paying your mortgage through CPF, which you don’t see much of but you realised you’ll need to hold on to your job to keep the payments going. You might not have kids yet and you could quite easily afford good food and other luxuries through our globalised economy and e-commerce. You are already living the life! What kind of lifestyle delta are you expecting by working hard at your job? In fact, the additional hours you put in is decreasing the quality of your life, you’d reason. And you like job stability, because life is good now — it is acceptable to say the least, with little prospect of improvement. After all, what are you trying to afford with more money?

And so yes, what the boomers expect as motivation from the millennials? It will have to go beyond the material; the sense of purpose cannot be assumed — it can only be imbued.

This is part of a series of republished articles from my Medium page because I am worried about the platform ceasing to be.

Are we all working for the right rewards?

In this year, one of the things I’m going to focus on working for the right rewards.

In 2021, I stepped out of my comfort zone, becoming more conscious about the most critical question facing millennials living in a world that the boomers have built: “Do I stand and watch the show saying ‘this is not my idea’, or do I go out there and create the future that I want to see?” I could play the game that the boomers created and continue perpetuating a culture I find myself in — it would be immensely rewarding in the traditional sense — there is proven sources of prestige, of some financial rewards, and pat on the back by those well-established within the system.

On the other hand, I could also start changing the culture, changing the game, and work for the reward of a better future for my generation when we are older, for a better world that I would want my kids to live in (if I ever have kids). Our forefathers scrimped and saved for a better future, not so much for themselves but with the view that Singapore can be a better place for the people who comes after them. Leaving our country and the world in a better state than when we first arrived was something that was worthwhile to them. But is it still worthwhile to us? Are we just caught up with trying to amass a fortune to enjoy?

We need to start getting people to work for the right rewards. Often we care too much about just the immediate outcomes and we think that it doesn’t matter as long as we structure the sticks and carrots to nudge those people to the right behaviours. We might find marginal returns diminishing as we offer more rewards. And over time, we might be damaging the culture. Children who get paid reading loses the chance to learn to read for the pleasure and love of reading. In Israel, when a fine was introduced at a child care for parents who were late to pick up their children, the number of late parents increased because the fine became psychologically construed as a payment for the extra service from the childcare.

Using monetary or other rewards for steps recorded in trackers encourage gaming of the system. It can change behaviours towards the desirable for a while, or immediately backfire. But in any case, it is unlikely to change anything in the long term. It might even distort the previous cultural incentive structure in place that was working. Let’s stop using temporary fixes. Rather, we want to think more fundamentally about what is important to us and learn to tell the right stories around that. When we are armed with the right stories, the strong sense of purpose, our behaviours are stickier and we have more conviction. No simple incentive elsewhere would turn us in a different direction.

If we want to curb car ownership in Singapore and really become a car-lite society, we need to start making car ownership something shameful, unattractive in terms of status roles. Country leaders should stop owning cars but take public transport instead. Alternatively, there can be chartered services to bring them around. We have to start emphasizing the additional carbon footprint of car owners or households with cars. We have to start changing the cityscape to make it inconvenient for car owners. Reduce parking spaces while curbing parking fees, making it uneconomical for building owners to put parking lots. The story around cars needs to become that of selfishness and lack of social responsibility.

Instead of asking ourselves about sticks and carrots, and rushing to a solution, we have to decide what is the problem and if it’s worthwhile (our time, attention, and intention, not just our money) looking at it. And then we need to examine closely what is the current story or the status quo around it. The right rewards would come from social elements, greater human connection, impact on the lives of others. So let’s try to create a culture that allows us to progress as a society, and not to encourage gaming of the system, or cause people to turn against one another — all for the wrong rewards.

This is part of a series of republished articles from my Medium page because I am worried about the platform ceasing to be. An older version of this article was originally published at on January 2, 2021.

Projection vectors

I had a very interesting conversation with my colleague about projections of reality. When you take a picture of a scene, what you are doing, is to capture and preserve the light that is reflected off the three-dimensional scene and projected on a flat two-dimensional surface such as a film, or a sensor chip. Using mirrors, lenses, and all the other photonic gizmos, we are able to shrink the pictures, create effects on the projection, or to just make edits after the projection has been made.

What happened however, was that a three-dimensional reality is captured somehow in a two-dimensional world. The picture, is a projection of reality at some point of time. That is what we were referring to as projections.

We were speaking more about how we perceive the world as projections – cast not on a surface but in our minds. Each and everyone of us experiences the world differently but the richness of the world is not fully captured by the experience we have because we are limited in our ability to perceive. It is as though our ability to perceive each represents a dimension. Not just the five senses of sights, sounds, smell, taste and touch but there are psychological lenses, cultural lenses by which we perceive and experience the world, and recognise patterns formed from combinations of those senses, and our logical or irrational interpretation of reality, or even events, how they had been sequenced, how they line up in the dimension of time.

If the richness of reality contains N-dimensions, then our ability to perceive is often limited to (N-x) dimensions, where x is an unknown non-negative number and potentially really large. We don’t get to really experience reality, only what can be captured by that (N-x)-dimensional hyperplane that will never truly encapsulate the contents of the N-dimensional hyperspace that the reality consist of.

I hope to be able to explain this better some day – but for now, this hopefully suffice to help encourage me to develop further my capabilities to grow my hyperplane of perception.

Manufactured feel

When we travel, we visit places of interests, stay in hotels or some kind of accommodation with “curated experiences” and follow guides to eat the popular foods in a place. Is this sort of traveling about experiencing the local life or about manufacturing the feeling or a “foreign experience”?

It’s probably both.

When does an experience feel manufactured? And is that a bad thing? After all, we manufacture things because they are not readily available in nature. We might be the only specie that tries to manufacture feelings or experiences or put ourselves through something radically different than our “everyday life”. Monkeys don’t go on exchange programmes with a different tribe; Donkeys don’t try to live the day in the life of a camel.

So what do we really gain? Why do we dread the everyday? What is wrong with routine life?

Learning from mistakes I

The tricky part about trying to learn from mistakes is to overly focus on the mistakes rather than the lessons that are being taught by the mistakes. The lessons are often things you discover upon making the mistake; they represent new knowledge or information that you previously weren’t aware of. Yet we rarely dwell on those; because we’ve been told that finding those ‘reasons’ are actually just finding ‘excuses’.

A few good questions to tease out the lessons to learn would be:

  • What is something I did not know that I now know, having made the mistake?
  • What new relationship between variables did I discover upon making the mistake?
  • What are some patterns that should raise red flags for me in future?
  • What are false red flags created by this mistake that may cause me to be overly worried or cautions about actions in future? How do I tell?

Moving past blame and finding fault after discovering a mistake is not easy, but it starts with a mindset that is focused on learning, and moving forward. To release oneself from the emotional downward spirals, diving deeper into some of these questions is useful.

Healthy competition and values

I was put in a system where we were regularly assessed relative to our cohort, made to feel anxious about our position amongst our peers, and put in an artificial environment where we were taught to improve through ‘healthy competition’.

The society’s definition of healthy competition does get out of hand. Guardian recently ran a piece commenting on the number of ‘Forbes 30 Under 30’ featured people who landed in jail or at least trouble with the law.

It’s not just that competition gets out of hand but a question of what kind of values we are sending young people into the society with. Beyond the glamorization of the ideas around hustling and ‘faking it till you make it‘, there is clearly a lack of clear direction on the moral boundaries that should govern the claims made by companies to get ahead in terms of creating investor interest, or customer demand. Is it not time we draw a line, and re-align definition of success with actual activities that will move society and the world forward?

Transition from truth

We learn things in school only to learn at the next level of school that what we had learn was not exactly true. Each time, our simplistic view of reality gets increasingly replaced by a more sophisticated and nuanced view of the world. But not just that; there are ‘truths’ we learnt in school that eventually gets surpassed by new findings and they become untrue.

Or take for example some theories and ideas in social sciences; they evolve with our understanding of society, culture and economics – which means they’re not as timeless and can shift from being once true to becoming untrue. (In economics, an example would be the Phillips curve relationship between inflation and unemployment – a relationship that broke down the more Central Banks tried to take advantage of it.)

So how do we know and observe when a piece of idea, knowledge or conventional wisdom makes that transition from being truth? What measures can we take to insulate ourselves from that? How should we think about ‘truths’ we hold dear to our hearts or subconsciously in our minds?

Going back to objectives II

What happens when people at the ‘grassroots’ level of a system tries to solve a system problem, or deal with the symptoms and consequences of a systemic issue? How often have we asked this question and consider how pervasive such a problem archetype is in our modern society?

Corporate change and transformation department should be framing questions this way to uncover projects they can work on. Far too often, there are departments operating at ‘corporate’ or ‘strategic’ level of the company just trying to find easy-wins lurking around the organisation to create some kind of change project. The small projects that affect one or two stakeholders can be better dealt with by themselves. Collecting problem statements on the ground may not be the best because ‘the ground’ tend to contextualise problems within their own scope of work or scope of influence. When they do point out something that is more systemic, it is overwhelming or that they point to merely a symptom of underlying problems.

The corporate strategy department needs to hunt down problem statements by considering first what is the objectives that the company is trying to achieve overall, and what are some of the internal elements of the company that is hindering it from achieving its objectives. That would be more useful corporate change. Solving problems that prevent what existing department perceives as hindrance from them doing ‘their work’ may not always be optimal because ‘their work’ can be a function of the existing silos of an organisation and not exactly meeting the overall objectives of it.

Going back to objectives

What happens when you are ‘stuck’; what exactly does it mean to feel stuck. Is it more about not making progress? If so, then progress towards what? You can’t get stuck if there’s no sense of destination you are trying to get to. And having no destination is not the same as being stuck. Because not knowing where you want to go means it’s perfectly fine wherever you are! Stop thinking like you need to go somewhere if you’re alright with here and now.

If you’re not alright with here and now, and unsure where you need to go, then it’s not about getting out. It’s about figuring where you want to go. And figuring out where you want to go has more to do with rethinking about your objectives. Your objectives for life, for lifestyle, for your work, your career, your relationships and all. Reflect on what is it about the here and now that is uncomfortable; consider what you know you want, and what you don’t know you want.

The same applies to problem-solving. When you feel that you’re not progressing towards the solution, and hence ‘stuck’, it’s time to revisit the objectives. What are you trying to do exactly? Have you contextualised or defined the problem in a way that narrows the solution set such that you are missing out things that can get you your objectives anyways. For example, if you are looking to hammer a nail into the wall, and you contextualise the problem as you “needing a hammer” then you essentially ruled out solving the problem by using any other equipment.

Revisiting objectives helps; and that’s also why it is sometimes difficult to deal with higher level issues by contextualising a problem within a silo-ed context. That would be a good topic of discussion for another day!