incentives Archives - Page 3 of 3

What did you expect my motivation to be?

What motivates you at your job? What gets you out of bed every weekday and makes you pounce on the challenges in the workplace, gets you to talk to people who may be unpleasant and gives you strength to overcome late nights? What are you working for?

I’m thinking of asking these questions to my bosses the next time I meet them 1–1; or at least just to pick their brains on this question because it is not so often that as staff, we get to that level of what really makes the boss tick. It is mostly inferred through actions, but getting an explicit answer may help to get them thinking. The reason is that for most of the millennials today, we are sometimes disgruntled by perhaps our bosses’ expectations that we’ll be naturally motivated to do the work that we are supposed to do.

To be fair, I started writing this article a bit longer ago than when Delane Lim put up his Facebook post. Beyond the foreign-local debate, I think there’s something about the narrative for young Singaporeans that have changed quite a bit. And this is important in determining motivation; I’d also criticise how much that expectation of motivation from younger generations of Singaporeans is really self-defeating. I will probably write a little bit more on the narrative that younger generations of Singaporeans live through in the future but this will likely be my seminal piece about it.

Having gone from Third World to First within two generations, we have had for a really long time, this great sense of optimism about the future and being able to obtain the fruits of our labour. Frankly, our forefathers who were in their twenties and thirties during the time when our nation got its independence, life wasn’t expected to transform radically, nor necessarily better. They didn’t live in a wretched existence, and, of course, there was some degree of inequality; but the society was not only much more equal, other kinds of differences (speaking different languages, or dialects, being in different clans, or being of different races) were more stark than differences between classes. Because people tasted some fruits of their labour, even if it was just a bit of it, in the form of more materials, more comfortable living, more convenient lives, there was clear motivation in trying to achieve the lifestyle deltas.

Consumer credit was scarce, which meant that the only way to access the lifestyle deltas was to work hard, and hence there’s that ‘hunger’ to move forward, and to forge ahead. Collectively as a society, the government, our institution had a good sense of the investments needed: in terms of education, in terms of infrastructure. The wage improvements were substantial when you move from A Level to a Diploma, not to mention a Degree — in the days when only less than 5% of the working population actually had degrees. The narrative was that working hard, being hungry pays off for real. The improvements in terms of social systems that provided housing, retirement savings, education for one’s children and so on, provides the predictability that takes off some of the salarymen’s stress and allow them to concentrate on climbing that corporate ladder, bring the dough home and please their families.

That narrative maintained its clout for two generations, and it was natural because the kind of improvements was somewhat similar and consistent. Of course, the second generation inherited some kind of social hierarchy from the first generation but then in an industrialising economy, low-skills are still important and the wage gap wasn’t as significant at a time when the labour force of populous economies of India and China was released to compete in the global economy. Then when the third generation came in, there was increasing pressure from global competition but Singapore occupied a good position in the skills ladder of the world at that time and would also have one of the best-educated workforce, as had been planned by the government right from the start. But optimism may have shrunk as we knew that we inevitably have to move towards a genuine knowledge-based economy. Yet our management philosophy and social structures were still largely industrial; it was critical that this generation started changing their thinking about motivations of workers and the future of work, but they didn’t because they might have felt like they held up their side of the bargain with the preceding generation so things should not be any different with the succeeding ones. In any case, they continue to enjoy rises in living standards, buoyed by wider availability of credit and various schemes to keep pockets of cost of living under control.

Alas, the narrative for millennials took a sharp change as the lifestyle deltas were no longer that apparent through ‘hunger’. One thing for sure is that consumer credit means now you’re not working for something you don’t yet have so that you’ll find yourself with the day when you enjoy the sweet fruits of your labour. You are probably working for something whose sweetness has long worn off while the bitterness of its instalments or interest payments still kept you working. It makes for a completely different dynamic and narrative about life.

Just think about the motivation of a 30-year-old man in the 1970s who just got his first public rental flat with a young family. He knows he has to keep up the rental payments so there’s shelter for his family and he works hard, also trying to set aside funds for the future education of the child, and even maybe eventually to buy over the rental flat from the government one day. The ratio of House prices to the Annual Median Gross Household Income was definitely much lower than as well.

Today, if you turned 30 and just bought a resale flat in a more upscale area to move in with your spouse; chances are that you were able to avoid only on the basis of double income, and you’re paying your mortgage through CPF, which you don’t see much of but you realised you’ll need to hold on to your job to keep the payments going. You might not have kids yet and you could quite easily afford good food and other luxuries through our globalised economy and e-commerce. You are already living the life! What kind of lifestyle delta are you expecting by working hard at your job? In fact, the additional hours you put in is decreasing the quality of your life, you’d reason. And you like job stability, because life is good now — it is acceptable to say the least, with little prospect of improvement. After all, what are you trying to afford with more money?

And so yes, what the boomers expect as motivation from the millennials? It will have to go beyond the material; the sense of purpose cannot be assumed — it can only be imbued.

This is part of a series of republished articles from my Medium page because I am worried about the platform ceasing to be.

Are we all working for the right rewards?

In this year, one of the things I’m going to focus on working for the right rewards.

In 2021, I stepped out of my comfort zone, becoming more conscious about the most critical question facing millennials living in a world that the boomers have built: “Do I stand and watch the show saying ‘this is not my idea’, or do I go out there and create the future that I want to see?” I could play the game that the boomers created and continue perpetuating a culture I find myself in — it would be immensely rewarding in the traditional sense — there is proven sources of prestige, of some financial rewards, and pat on the back by those well-established within the system.

On the other hand, I could also start changing the culture, changing the game, and work for the reward of a better future for my generation when we are older, for a better world that I would want my kids to live in (if I ever have kids). Our forefathers scrimped and saved for a better future, not so much for themselves but with the view that Singapore can be a better place for the people who comes after them. Leaving our country and the world in a better state than when we first arrived was something that was worthwhile to them. But is it still worthwhile to us? Are we just caught up with trying to amass a fortune to enjoy?

We need to start getting people to work for the right rewards. Often we care too much about just the immediate outcomes and we think that it doesn’t matter as long as we structure the sticks and carrots to nudge those people to the right behaviours. We might find marginal returns diminishing as we offer more rewards. And over time, we might be damaging the culture. Children who get paid reading loses the chance to learn to read for the pleasure and love of reading. In Israel, when a fine was introduced at a child care for parents who were late to pick up their children, the number of late parents increased because the fine became psychologically construed as a payment for the extra service from the childcare.

Using monetary or other rewards for steps recorded in trackers encourage gaming of the system. It can change behaviours towards the desirable for a while, or immediately backfire. But in any case, it is unlikely to change anything in the long term. It might even distort the previous cultural incentive structure in place that was working. Let’s stop using temporary fixes. Rather, we want to think more fundamentally about what is important to us and learn to tell the right stories around that. When we are armed with the right stories, the strong sense of purpose, our behaviours are stickier and we have more conviction. No simple incentive elsewhere would turn us in a different direction.

If we want to curb car ownership in Singapore and really become a car-lite society, we need to start making car ownership something shameful, unattractive in terms of status roles. Country leaders should stop owning cars but take public transport instead. Alternatively, there can be chartered services to bring them around. We have to start emphasizing the additional carbon footprint of car owners or households with cars. We have to start changing the cityscape to make it inconvenient for car owners. Reduce parking spaces while curbing parking fees, making it uneconomical for building owners to put parking lots. The story around cars needs to become that of selfishness and lack of social responsibility.

Instead of asking ourselves about sticks and carrots, and rushing to a solution, we have to decide what is the problem and if it’s worthwhile (our time, attention, and intention, not just our money) looking at it. And then we need to examine closely what is the current story or the status quo around it. The right rewards would come from social elements, greater human connection, impact on the lives of others. So let’s try to create a culture that allows us to progress as a society, and not to encourage gaming of the system, or cause people to turn against one another — all for the wrong rewards.

This is part of a series of republished articles from my Medium page because I am worried about the platform ceasing to be. An older version of this article was originally published at on January 2, 2021.

Hydrogen ecosystem

Industries in an economy do not stand alone. This was an idea long appreciated by the Singapore government and that was how they continually managed one of the most successful continuous investment attraction programme. Of course it was dynamic and evolved with times and development of technology. The Economic Development Board of Singapore was relentless, and they did a great deal of work mapping industries and value chains, understanding how they connected with each other, working out how they work, and collecting feedback non-stop from their consistent interaction with the industry.

With the energy transition, a lot of government wants to attract and drive more renewable energy investments in their countries. Southeast Asian governments look with interest as Vietnam ran one of the more “intense” feed-in-tariff programme that propelled them into the top solar power generation market in the region. Taiwan had a successful programme as well, and led some of the North Asia Pacific economies in driving development of their offshore wind sector.

Yet we are probably hitting diminishing marginal returns with such policies thinking that the market can do wonders. For one, solar panels are almost pure capital goods, the cashflow profiles are very predictable and easy to model – especially when you have a long term power purchasing agreement. Capital investors can understand such projects more easily and willing to put funds into projects directly. Newer technologies and the next frontiers of the energy transition won’t be so simple.

Battery storage systems and green hydrogen production will require more policy tweaks and efforts from the governments. Battery energy storage systems do not have very established business models around them. Users can use them for energy arbitrage – that is, to buy electricity from the market when prices are low and sell them when it’s high; or to provide ancillary services to the market such as various reserves or supporting frequency and voltage regulation. Or the users benefit from reliability guarantees coming from the batteries. Green hydrogen on the other hand, has so many different applications and potential offtaker but is difficult to transport and store.

These means that the new technologies require a lot more new infrastructure investments or definition of regulations and policies to stabilise their markets and be de-risked enough for investors to come into the community and start their businesses.

Institution economics

I spent some time during my masters studying institutions and the economic effects that institutions have. By institutions, I mean established ‘laws and practices’ as much as governing rules, systems in place that organises economic activities. These rules and practices have huge impacts on economic development.

Acemoglu et al (2001) was a famous study on the long-lasting effects of institutions and on the economy. I thought it was interesting to take a bit more of a meta view on these topics and discover the forces that sometimes lurks in the background in ways we don’t realise.

Our state of the markets and the economy needs to be thought through the lenses of the institutions we have evolved, the incentives around them rather than just short-term fire-fighting. The shortest route to the near-term outcomes we want does not ensure the outcomes persist. And because these days we tend to think that we can monitor and dynamically ‘guide’ things to a desired outcome, the more we create unnecessary build-up of tensions as we choose to ignore the impact of current institutional structures we have laid down. These we must not ignore.

Plastic, cheap and perceptions

Singapore Airlines is trying to switch their in-flight dining serviceware to paper rather than the current single-use plastic and met with accusation of attempting to cut costs. There is an issue also of sacrificing in-flight experience of customers for the sake of costs despite profits.

There are a few dimensions to consider in the debate and wider issues around the consumerist culture and system we have created. For the longest time, it pays off for companies to upsell: by providing better materials, packaging, a little more space and convenience, they can sell at higher price than it costs them to deliver the service or product. In fact sometimes they spend additional costs to cheapen the alternative because encouraging you to consume more and creating the cheaper alternative simultaneously enhance their customer base without cannibalising on some of their profits.

But as we step into a world where sustainability matters increasingly, these values and strategies we used to leverage on becomes more complex. We no longer just trade off customer experience, price and the costs of providing that experience. Now we have to consider how much being sustainable adds or subtracts that experience, how perceptions will be reshaped. And how important this is, for our culture to shift towards more sustainable consumption.

What would a net zero business in your industry look like?

We spend a lot of time thinking about emission reduction. And it is all based on considering the existing state of affairs and how to move ahead from here. So we often consider how a process can be optimised to use less energy, or to use alternative materials. So a decarbonisation roadmap plays an important role in considering an existing business and how carbon emissions can be gradually eliminated from the workings of the business to transit it towards a low-carbon economy.

But just as important is how we can envision a new business to perform exactly the functions of an existing business but with zero carbon emissions. It is no longer about mapping or developing emissions baselines but rethinking how the same process can be achieved without emitting as much carbon. It is rethinking processes altogether. Heck, it might even involve rethinking products.

Major oil & gas companies are now refashioning themselves as provider of energy, competing with their customers who are power generators. Or they can think of continuing to supply the electricity generation players by going into mining and extracting of minerals and metals that are needed for wind turbines and solar panels. Or they could reconsider that they are actually logistics players ferrying molecules around and look into dealing more with chemicals transport. They could even consider themselves producers or inventors of new materials.

This exercise can be repeated for other industries and we could potentially have very interesting outcomes.

Tim Tidbits

I was randomly visiting those blogs of authors, journalists, economists ERPZ link to. It is a good way to find inspiration for things to write about or to hunt for stuff to read. I stumbled upon Harford’s column article on Financial Times a week back. He discusses briefly on the importance of feedbacks and how they mess things up sometimes.

From Harford’s blog, I also learnt about this new book, Scroogenomics by Joel Waldfogel. It looks like a pretty interesting short read but I probably would be spending on it and I’m not too confident that it’ll be available in Singapore. Harford presented a short take on the concept that Professor Waldfogel conceived in 2005.

Professor Waldfogel believes that:

We make less-informed choices [when we buy gifts], max out on credit to buy gifts worth less than the money spent, and leave recipients less than satisfied, creating [… a] “deadweight loss” [much like when there is an externality present in the market].

In some way, when we perceive the giver and receiver as a single entity (the consumer) and the seller of the gift as the producer and explore this consumer-producer relationship, the deadweight loss is quite evident. It is like having a weird syndrome where you confuse your preferences and lose the ability to put a value on the goods you purchase. That would mean you might be willing to pay $30 for a Large Fries at MacDonalds and try to haggle for a bed at IKEA for $6 – both of which results in losses if the transactions succeed (you lose in the first case and IKEA loses in the second).

Tyler Cowen’s Discover Your Inner Economist, however, argues that gifts are signaling tools for the giver to create certain impression in the receiver of himself/herself. That suggests that the losses are probably compensated in the market through the creation of this impression, through any changes in the chemistry of the relationship between the receiver and the giver of the gift. Perhaps given that the consumer from this perspective is just the giver, as long as the receiver gives him/her enough face by feigning joy (when there isn’t any) upon receiving the gift, there’ll be no deadweight loss. Actually there is, borne by the receiver for the effort.

Inner Economist

I have seen this book around for a while but didn’t bother to pick it up to read since it didn’t quite seem to be as interesting as the other popular economics books that was published during those times. I decided to borrow it from the library having discovered that I’ve more or less finished the other the popular economics books (though the most recent SuperFreakonomics is out of my reach at the moment). Interestingly, I didn’t realise “Discover Your Inner Economist” is written by Tyler Cowen until I got home and took a good look at the cover page. It was definitely a familiar name since I visited Marginal Revolution before and seen the name lingering around the title of almost all the entries there.

I didn’t jump right into reading the book this time; instead, I went on to read a book review of “Discover Your Inner Economist” before heading to reading. I’ve become more conscious about devoting my time to reading books that wouldn’t contribute much to my intellectual development. In addition, I was exploring exactly how professionals write book reviews (something I’ve been doing and very keen on improving). And to my surprise, Tyler Cowen was trying to make recommendations for people to do efficient reading (or rather maximize gains from reading):

The best sections of the book concern tactics for maximizing one’s cultural consumption, or what amounts to imitating Cowen. He lists eight strategies for taking control of one’s reading, which include ruthless skipping around, following one character while ignoring others, and even going directly to the last chapter. Your eighth-grade English teacher would faint.

Not that I’ve tried that on Tyler Cowen’s book. His book focuses on stuff that makes your life better that have little to do with money or material gains for that matter. Tyler writes as if he is speaking and Inner Economist have been an easy read for me although I have to admit Tyler strays into topics so far from traditional economics that I get lost in his narration about appreciation of culture and the human psyche. It makes me wonder if I might have enjoyed the book better with the rampant skipping about chapters and reading just here and there as he advised since I’d be equally lost anyways.

Did I mention that his last strategy for maximizing cultural consumption is to “Give Up”? I did consider that at some point of time but since I had more time and attention to spare than Professor Tyler I decided not to. Discover Your Inner Economist is very much more about looking at reality from the lens of an inner self who have better grasp of reality and more objectivity than the ‘you’ who participates in this reality. So if you’ve time to spare, do give Tyler a chance.

An angsty letter

This letter was written in early 2008 as an expression of late teenage angst at my high school. Most details have been forgotten and the context is no longer very clear to me. It reflects some of my earlier writings that were expository but driven largely by my intellectual passion in education.

It has been quite a while since something bothered me to the degree this issue of how lousy your department is did. The last time was perhaps when I was in high school, when the rather incompetent humanities department head pioneered some rather disturbing means of assessment (Major Research Papers, as they were known) – that has since been resolved after it was replaced by some more experimentally disastrous modes of assessments, for which I was not subjected to (and therefore I see no issue with that). I shall, in this little letter, outline the faults with your department and offer my suggestions to ‘correct’ these problems.

I begin with the course materials for they are at the forefront of ‘educating’ your students. If anything else, it is the only thing that comes directly in contact with the learners of your subject. The design of your lecture notes have been kindly standardized, which presents organizational ease students would gladly appreciate, but no additional readings are provided (though I would think some students also appreciates this) and it is declared that whatever students need are within the notes issued. Further readings or exploration is discouraged implicitly this way. All notes are arranged in rather logical order that introduces concepts and definitions but it appears that more emphasis is placed on memorizing the definitions than understanding the concepts (this will be elaborated in the pedagogy segment later). Diagrams are poorly annotated and large chunks of text that follows diagram are in prose but ‘bulleted’, making it confusing for student as to whether to take the entire chunk of text as a ‘point’ in the theory or mere elaborations. Blanks are often placed in wrong positions because teachers edit their lecture presentations after sending notes for printing. I therefore suggest that all blanks be scrapped so that lectures can proceed quickly and that more spaces are provided between chunks of text for notes to be written. All conceptual points should be summarized and written in good English (read: good English, not just easily misunderstood English). All diagrams should be well annotated and unnecessary repetition of diagrams removed.

Lecture time are often wasted on administrative matters that demonstrates deep distrust in the student’s desire to learn. To attend a lessons in a premier institution is to expect no time wasted on unnecessary disciplinary remarks made by teachers and that both students and lecturers are on time. There is really no need to mark attendance for lectures or waste time waiting for students who are late. To miss out a part of the lecture should be the punishment in itself – there’s no need to humiliate these students by starting the lecture late on purpose and then claim these late comers responsible for the fast pace of the lecture or worst, the incomplete-ness of the lecture. Incessant nagging about student performance during lectures are not at all appreciated and seen solely as an avenue at which the lecturer lets out his/her steam on the students, achieving practically no effect on the grades or effectiveness of lectures (often even undermining that, as well as respect for the lecturers). There is thus no need for attendance marking during lectures, or the wait for late-comers, or any ‘disciplining sessions’ – lecture time should be left purely for lecture on the subject

Technicalities with course materials and the ways lectures are carried out aside, the pedagogy of teachers reveal a profound misunderstanding in the cognitive abilities of the students as well as the processes by which one acquires academic knowledge of a subject. A social science, or any rather scientific subject, should be taught with the hope that students understand theories and concepts, as well as the implications of them. Next step would be the application of these concepts on the real world, the ability to draw evidence, real world examples to support theoretical concepts and possibly critique the inadequacies of theory. Ideally, we should be producing students capable of explaining the theories and giving examples in his/her own words.

Unfortunately, your department focused all energies on teaching ‘answers’ of potential examination questions to students since day one. There is no appreciation for the knowledge to be acquired, no consideration given to the way concepts are used in the real world (whether it is the predictive or the explanatory value) and absolutely no respect was paid to the history of the subject. Authorities of the subject are rarely introduced – I strongly believe that understanding the settings at which certain theories surrounding particular phenomena are discovered would aid one’s critique of the theory as one would then understand the timing and circumstances for which the concept served a valid explanation for some phenomena. Such ‘assessment-oriented’ approach would be seen as an indication of laziness in part of your department (if not ignorance), perhaps only interested in the results of the students rather than how interested students are in your subject. What could illustrate your distorted ideology towards teaching more than one of the lecturer’s exclamation during one of the paper review sessions: “Please, I urge you to memorize all definitions, the exact wording of each and every definition as given in your lecture notes. Do not use any definitions you picked from elsewhere or constructed yourselves because their wording are often wrong or difficult to interpret and this frustrates the markers. That means they have to waste more time on your paper and you’ll probably be given lower marks for that.”

It is perhaps why I come to realize how some of my peers who were initially curious about the subject were practically put off by it, possibly till this very day. I have no idea if this was your department’s intention but I was lucky my initial passion for the subject (built from the numerous outside readings and a steady supply of magazines on the subject) was never watered down by your horrible approach to teaching. That I went on to pursue tertiary education on this subject could only be attributed to the fact that you and your fellow colleagues have failed to practice the flawed pedagogy to its extreme for you all are still human. Of course, you might try to refute my claims by highlighting the numerous students pursuing further studies on this subject who are from our institution. That I do not deny, for it is the innate allure of the subject and perhaps the demand for knowledge in this field that have drawn this intellects towards the subject. In raising this point as a rebuttal, your department should thank God your screwed approach was not consistently applied (plausibly due to a few rebel lecturers who truly believed in the subject and loved that exploration).

I have, in the course of my education in the institution, approached tutors of the subject (ie. your colleagues) regarding some of the matters I have pointed out above but they all appeared to shrug at them. Replies offered ranged from ‘instructions by the department’ and ‘every tutor in our institution is doing it this way’ to ‘that has been the case all along and we have no problem with it’ and ‘you are a special case, I don’t think other students would think this way’. My friends have suggested I return to teach at my alma mater and clean up the mess I observed in my school days. I hope that this letter will just do that without having me to compromise my future.