Slow or fast

We think the world is better off faster mostly when we live in cities. When the train or traffic is slow, when the queue at the checkout counter is long, we have an issue.

Yet that’s actually a narrow perspective on things; it comes from that dominant, productive workforce view. In fact, maybe not even the workers’ view but that of the manager. That things have to move faster and we have to produce more.

Yet as the world progresses and the composition of our workforce and consumer class changes, there will be fundamental shifts in the way we think about speed and productivity. Dutch supermarket chain Jumbo introduced slow checkouts for lonely elderly who would prefer to chat with people probably both in line and with the cashier.

And there will be new business opportunities arising from a world that might be slowing down. For people entering middle age and confronting unhealthy lifestyles, falling sick frequently, they might soon be seeing their western medical doctors requesting they go to traditional chinese medicine (TCM) clinics to “rebalance” their health. TCM is generally seen as slow but that is unique suited to more long term issues and preventative in approach. In that sense, certain ailments lends themselves to this slow way.

Like parental controls and screen time limitations, speed limits on things, having the slow option might actually be an alternative for niche customers. And this pool of customers might be growing.

Subsidies and fundamentals

Huge amounts of subsidies goes into fuel and energy. The companies are not necessarily being the ones subsidised to produce the fuel but rather, domestic markets of net exporters tend to be protected somewhat from international energy prices through subsidies. The notion is to help maintain internal price stability and hence cope with cost of living.

Australia is one of the few markets who are net exporters of natural gas for example and yet do not really “shield” its domestic market from international price impacts. The result is that the recent price spike in natural gas had Australians screaming in pain and for perhaps the first times in decades, businesses and households are seriously considering disconnecting from the grid and electrifying.

But there can be a middle ground. Subsidies can exist for these energy exporters to protect their domestic users given that these exporters stand to gain when the energy price increase. How can they share these windfall with their own economy and the users in local market? The government can subsidise users but make the subsidy transparent. This way, households are not paying the full prices and they are also given information about how much the government is helping to make them affordable. At the same time, it becomes more politically acceptable to pull back on such subsidies for those heavy users who are higher on income brackets and can afford it.

For far too long, we shield the markets from the proper price signals and artificially create false sense of affordability by subsidies, we reduce the resilience of our economies and contribute further to wastage and carbon emissions. Making subsidies transparent is a great first step, towards removing this political gridlock around domestic energy tariffs.

Saving the earth

A friend in the finance industry who probably makes more than 150k annually repairs different stuff as a hobby. He volunteers to help people with repairing household appliances like electric fans, water kettle, and he also learnt how to fix bikes.

He has since fixed a few worn and old rusted bike by derusting them, replacing the broken components. And then he sells off the bike to cover the cost of replacement parts. He doesn’t get paid for his time. Yet he is satisfied because he knows he’s doing his part for the earth.

By market forces, his time would have been worth more and can be more productively spent. But he’s not valuing time the way the market does; and he is certainly not valuing the earth the way our market does. He is using the market to satisfy his needs while trying his best to “save his earth” by his individual efforts.

The market does not automatically align incentives for the best outcomes; and if the government doesn’t have the courage to do it. We have severely limited time left to be valued, if at all.

Market for talents

Are talents born? How would you know a baby is going to be a star violinist, or a top notch computer programmer? How would these kids first be incentivised to try things out to begin with? It’s more likely that there’s a market for the particular talent which the kid was exposed to and hence got started, and found himself or herself being able to do it well and hence the resources around him/her was attracted to support the development.

The market for talent is vital to encourage and develop talents. It is the presence of the market that allows people to aspire towards being a ‘successful X’ – be it a musician, or a chef, or mathematician. Kids don’t just wake up one day, look at a long path into the forest and say they want to work towards being a cross country runner.

Singapore have been able to nurture and attract talents essentially by drawing proven talents from elsewhere into the market and then celebrating them. The value of doing this can be powerful if resources are poured into directing the nurture of local talents concurrently. Careful thinking about this market and its design is important so that structures can be put in place to ensure this is a virtuous circle. Those identified as talents should be able to support others who are trying to develop themselves. Pay-it-forward type of mentorship should be encouraged.

And those who have benefited personally and individually can pool resources to nurture the next generation. It’s akin to successful lawyers or bankers giving back to their alma mater to start scholarships that support new lawyers and bankers.

Resource-rich

There is always this age-old question of what you’d do if you’re rich. And then you might give an answer of an outcome that is already within your reach so then wanting to be rich is more about the identity that one would like to associate with.

What if you were resource rich? Like having lots of friends, or lots of land, or lots of cars, or collectible figurines? Do you think of those resource or things in terms of money? What if they don’t easily convert to money like friends or time? Does it matter?

How do you steward the resource that you are rich in? Does it matter if you can monetise it? Or whether its benefit is depleted by some actions you undertake? How do you think about it? What does it mean to “cash out” on your resources?

We all have a common resource and that is our atmosphere’s carrying capacity for carbon dioxide before climate goes completely amok and make our planet inhabitable. Sacrificing it could give us some money and maybe some comfort to certain extent. How would we steward it?

What kind of competition?

Imagine an economy you preside over where everyone hones their skills in violin-making and produces violins. Everyone in the economy works really hard to make and sell violins. They do so many other things such as growing their own food, trying to sustain themselves, just to make violins. In the economy, there is no other markets; no one is producing food to sell, no one providing laundry services. Money is exchanged only to buy and sell violins. And only violins have a price.

That sounds absurd. Because if only violins have a price, then money is only worth violins. Then what is the value of money in this economy? Yet, without answering such questions, if we were to allow the metaphor to continue, say you are supposed to spur productivity of this economy, what would you do?

You could do things that enhance the labour productivity. This means everyone produces more violin in the economy, thereby driving the prices down and causing violins to be worth less vis-a-vis the currency in circulation.

Or you could start getting people to perform other work for others. That enhances productivity of the system overall as the ones good at violin making gets to outsource parts of their chores so that they are freed to make more violins. You allow more goods and services to be priced using money hence allowing more things to be exchanged and money becomes more valuable too. The higher productivity raises overall wealth measured in money and allows people to demand for more violins or pay more for them, enriching the violin makers.

Before I go further, you must be wondering what I’m talking about. I’m thinking about education, where grades are the only thing that matters, where students are expected to focus on grades despite having to fulfill other requirements such as CCAs, including sports, student activities, leadership activities, etc. All these while trumpeting that different students have different strengths and then consigning a future michelin-starred chef to the E-bucket and having him sent to vocational school.

Our system ties up and stifles talents, force everyone to be denominated and priced using just one attribute of their capability: intellect/academics (or test-taking). And so if you want to improve the system, do you still force everyone to produce more and better grades?

Feeling helpless

Things are happening to me. When we experience that, we lose sight of our agency. We were not consulted, we’re not in control, not any semblance of control. We don’t seem to have a choice. We feel helpless.

Recently, I was attending an investor conference that was focused on the topics around impact, sustainability and ESG (environmental, social, governance). There was a broad spectrum of attendees; some were well-versed in the topic tossing out various acronyms while others were confused, lost, frankly a little unhappy about how the investing industry is taken over by metrics beyond the financial ‘fundamentals’. Personally I think that capital can act differently from a while back and that we have the responsibility to ensure that it is no longer perpetuating the system as it is.

Of course, there would be naysayers who dismiss impact, sustainability and ESG as fluffy, intangibles which are running counter to the money-making that investing is all about. But even the naysayers, confronted with climate science would acknowledge there is a problem we are facing with climate change and all. Naysaying helps them soothe themselves because at least if there’s nothing much they can do, the eventually downfall of the earth is not on them. We choose to be helpless that way; even when we do have a choice.

The better road is towards action. When it comes to the climate challenge, a strong and useful key message is that it is not too late to make that impact and make the change.

Entrepreneurial endeavours

What counts as enterprising? How do you quantify that? Or is it more of a “I know it when I see it” kind of thing? Can one act be deemed as reckless by one and entrepreneurial by another? Whose views prevail? Does entrepreneurial necessarily mean taking risks? Or it is about being able to deal with problems and solve them creatively? Does it take cognitive flexibility?

Being in a capitalist world that is dominated somewhat by market-centricity, we often find the entrepreneur an alluring character. He (or she) is less controversial than in the past, having spruced up the image, and reduced the moral fatality of greed. Yet to me, entrepreneurship is more about the combination of action, courage and wits that sets one apart from another.

Action being about doing, not just saying. Courage being about risk-taking, but not recklessly so. And wits that combines self-awareness with large degree of cognitive flexibility that allows one to bend towards various situations and circumstances while successfully being able to achieve one’s goals. The entrepreneur can be an employee at work, a freelancer, the startup founder or the manager of a large institution. The entrepreneur need not be enterprising just from the perspective of creating financial value but also that of impact to the world.

The entrepreneur disrupts the precious equilibria sought after by economists, ensuring that the world never settles for what it is but moves towards what it could be. To a large extent, the entrepreneur actively seeks to create a future that he wants for himself and those around him.

Beyond the edge of your circle

There are areas of our ignorance we are aware of, but there are also vast spaces of our ignorance we are unaware of. This area is perhaps where we would exhibit the Dunning–Kruger effect. It is really important for us to know and understand our circle of competence, and to create boundaries and rules for ourselves to navigate within, and beyond this circle.

Think of it as comparing a person who lives in a town for many years and know his way around it by his senses and strong local knowledge, against an out-of-towner who had got hold of a map and managed to navigate successfully to a few places of interest. The guy who is new in town tend to overestimate his understanding of the place and might make overly risky decisions or commitments as a result (eg. showing friends around, or bragging loudly about his knowledge of the best local foods).

One of the critical skills that we need to acquire especially as we are new to a space, and trying to grow ourselves, is to be able to develop not only the self-awareness but the toolkit to navigate a new space when one runs the risk of getting into the Dunning-Kruger effect. In fact, even as kids, we should already be conscious about what is happening and how we can deal with such struggles.

Changing the story

Insurance seemed like betting against your death or misfortune and some people don’t want to bet on your personal downfall so they don’t want to buy insurance. For years, the industry have been trying to change the story and they settled on the idea of protection, financial protection against those misfortune.

In principle, that works theoretically but the issue is that a lot of what you pay for is sales and distribution. The structure of the industry is such because insurance works well only when the risks are being pooled. That means having lots of people paying the premiums in order to support payouts during adverse events. As a business though, it means that the firm is ultimately a sales and marketing organisation. Costs will have to weigh disproportionately on the distribution side of the business.

This is a shame because the society needs insurance. Yet it is a market failure; the market system allocates resources poorly in this market. It can be better designed through a mix of regulation and making it mandatory to have certain amount of cover. The government should not think the market will help reduce cost of insurance through competition because the basis of competition in this market isn’t so much pricing. It is more sales, marketing and tactics.

But isn’t it just like many other products? For luxury products, yes. Basically for things people don’t actually need, you can allow the whims and fancies to be shaped by the market. But when it comes to insurance, you want the market to deliver an outcome so you need to design the boundaries and structure to make it work.

The story of insurance should be that of mandates, regulation, and basic necessity and right of people. We come together to live in highly urbanised environment and it should be a no brainer for us to risk-pool and mutually insure. There’s no excuse for this market to be hijacked to support high-flying salespeople.