Tag Archives: business

Slow or fast

We think the world is better off faster mostly when we live in cities. When the train or traffic is slow, when the queue at the checkout counter is long, we have an issue.

Yet that’s actually a narrow perspective on things; it comes from that dominant, productive workforce view. In fact, maybe not even the workers’ view but that of the manager. That things have to move faster and we have to produce more.

Yet as the world progresses and the composition of our workforce and consumer class changes, there will be fundamental shifts in the way we think about speed and productivity. Dutch supermarket chain Jumbo introduced slow checkouts for lonely elderly who would prefer to chat with people probably both in line and with the cashier.

And there will be new business opportunities arising from a world that might be slowing down. For people entering middle age and confronting unhealthy lifestyles, falling sick frequently, they might soon be seeing their western medical doctors requesting they go to traditional chinese medicine (TCM) clinics to “rebalance” their health. TCM is generally seen as slow but that is unique suited to more long term issues and preventative in approach. In that sense, certain ailments lends themselves to this slow way.

Like parental controls and screen time limitations, speed limits on things, having the slow option might actually be an alternative for niche customers. And this pool of customers might be growing.

Competitive analysis II

Having written my previous post, I think it’s important to say that knowing your competitor is still important after knowing yourself. As you understand you resource pool and how you can serve your customer better, you can start appreciating why some strategies work better than others. Your competitors’ actions or execution failures become an excellent resource for you.

So what is a good competitor analysis really about? It is more about firstly defining the market properly and figuring out how much of your competitor’s business really competes with you. Then there’s the historical lessons of that competitor that you can learnt from.

Finally, focus back on the customer and how they perceive and view various substitutes or alternative where your products and services are concerned. That’s the true current status of “competition” then consider how you can develop strategies to get more of the relevant customer groups’ mind and wallet share.

Competitive analysis

I’ve done countless competitor analysis in my career. I think about strategy intently when it comes to business, career, life and that works its way into my coaching and consulting career. Most businesses are obsessed with what their competitors are doing.

If you know the enemy and know yourself, you need not fear the result of a hundred battles.

Sun Tze

The quote is probably well remembered especially by people who have a chinese upbringing. But we often take for granted the part about knowing yourself. In fact, the original chinese saying has it in reverse from the above translation. It starts with “know yourself”. Of course we know ourselves, you’d think.

Yet countless businesses whom I’ve worked with when performing competitor analysis are not thinking about themselves enough. They are just identifying random brands or companies doing the same activities as themselves and considering them as competitors, trying to find out their pricing and what they do. If you know yourself then you know where is your stronghold and which is your true battleground. If you know you’re weak, then focus on where you can garner resources; more often in blue oceans rather than red ones.

When Barnes & Noble started their online bookstore, Jeff Bezos rallied the young Amazon team who was trembling in fear by telling them that there was no point focusing on their competitor since B&N wasn’t going to write them cheques, better to focus on the customers. Jeff Bezos knows Amazon well; there was no way a small upstart can win by mimicking their competitors. They’d run out of breathe before they start if they’re on the same race.

Of course, Amazon was afraid. B&N had lots of resources to try crushing them. But if Amazon was obsessed with this fear they’d be running in circles. The greatest competitor they need to analyse is themselves, their ability to focus on the client base will set them apart from each version of themselves.

Subsidies and fundamentals

Huge amounts of subsidies goes into fuel and energy. The companies are not necessarily being the ones subsidised to produce the fuel but rather, domestic markets of net exporters tend to be protected somewhat from international energy prices through subsidies. The notion is to help maintain internal price stability and hence cope with cost of living.

Australia is one of the few markets who are net exporters of natural gas for example and yet do not really “shield” its domestic market from international price impacts. The result is that the recent price spike in natural gas had Australians screaming in pain and for perhaps the first times in decades, businesses and households are seriously considering disconnecting from the grid and electrifying.

But there can be a middle ground. Subsidies can exist for these energy exporters to protect their domestic users given that these exporters stand to gain when the energy price increase. How can they share these windfall with their own economy and the users in local market? The government can subsidise users but make the subsidy transparent. This way, households are not paying the full prices and they are also given information about how much the government is helping to make them affordable. At the same time, it becomes more politically acceptable to pull back on such subsidies for those heavy users who are higher on income brackets and can afford it.

For far too long, we shield the markets from the proper price signals and artificially create false sense of affordability by subsidies, we reduce the resilience of our economies and contribute further to wastage and carbon emissions. Making subsidies transparent is a great first step, towards removing this political gridlock around domestic energy tariffs.

Who does the work wins

If your boss disagrees with you, he can do the work his way. But would he? He can argue however he wants but if you’re the one who will do the work, you win the argument.

Likewise you can have a friendly discussion with friends about various business ideas and they could have concerns about your ideas that are well-meaning. But eventually you’ll be the one to test out the hypothesis. Of course, if they try to test it for you and confront you with the results, you should be heeding them.

The conclusion is the same, that you win the argument eventually when you do the work; not by being right.

Direction of effort

In which direction should one direct his or her efforts? Would it be in the direction of goals? Or the direction of one’s preference and interests? I’ve come to discover more and more than following one’s interests and one’s goals are different and we can set ourselves and our outcomes on very different paths when we pursue one or the other.

Being aware of what journey we are on becomes important when we look at what we are trying to get from it. Often, when pursuing a journey towards goals like career, money and recognition, we forget that we signed up to something that sacrifices our interest and passion, then we get upset about not getting those. Meanwhile people who might find themselves trying to follow their interest complaining about lack of income or opportunities.

We can’t have the best of both worlds no matter how many examples we find in the world to hold up. And we don’t always fully understand the sacrifices and pains involved until we eventually reach that level. When we direct our efforts we must be reminded which path we’re moving along; that determines what the path yields.

Valuing time

As one grows older, one comes to value time more. It’s maybe the busier lifestyle from the commitments accumulated over a longer life, or perhaps becoming more cognisant that time is running out somehow. Time is an interesting object interwined with ones’ life and ability so much that when we consider how we can value it, the whole concept of valuation falls apart pretty quickly.

One person’s time is different from the other depending on how the time is used and what sort of talent underlies the time of that person in question. The opportunity cost of time is also really subjective and hard to determine; because the actual point in time and the place or context determine the alternatives possible.

Is productivity and trying to not “waste” time by trying to produce more output really about valuing time more? Or is it a greater mark of respect for the time we have when we actually use it for much-needed leisure? Is time only well spent when it generates economic fruits?

These questions are important because our society and the pressure of our culture around us constantly presses a particular view on these things upon us. We can be more conscious about how we can better value and approach our time and the way we spend it.

Resource-rich

There is always this age-old question of what you’d do if you’re rich. And then you might give an answer of an outcome that is already within your reach so then wanting to be rich is more about the identity that one would like to associate with.

What if you were resource rich? Like having lots of friends, or lots of land, or lots of cars, or collectible figurines? Do you think of those resource or things in terms of money? What if they don’t easily convert to money like friends or time? Does it matter?

How do you steward the resource that you are rich in? Does it matter if you can monetise it? Or whether its benefit is depleted by some actions you undertake? How do you think about it? What does it mean to “cash out” on your resources?

We all have a common resource and that is our atmosphere’s carrying capacity for carbon dioxide before climate goes completely amok and make our planet inhabitable. Sacrificing it could give us some money and maybe some comfort to certain extent. How would we steward it?

Entrepreneurial endeavours

What counts as enterprising? How do you quantify that? Or is it more of a “I know it when I see it” kind of thing? Can one act be deemed as reckless by one and entrepreneurial by another? Whose views prevail? Does entrepreneurial necessarily mean taking risks? Or it is about being able to deal with problems and solve them creatively? Does it take cognitive flexibility?

Being in a capitalist world that is dominated somewhat by market-centricity, we often find the entrepreneur an alluring character. He (or she) is less controversial than in the past, having spruced up the image, and reduced the moral fatality of greed. Yet to me, entrepreneurship is more about the combination of action, courage and wits that sets one apart from another.

Action being about doing, not just saying. Courage being about risk-taking, but not recklessly so. And wits that combines self-awareness with large degree of cognitive flexibility that allows one to bend towards various situations and circumstances while successfully being able to achieve one’s goals. The entrepreneur can be an employee at work, a freelancer, the startup founder or the manager of a large institution. The entrepreneur need not be enterprising just from the perspective of creating financial value but also that of impact to the world.

The entrepreneur disrupts the precious equilibria sought after by economists, ensuring that the world never settles for what it is but moves towards what it could be. To a large extent, the entrepreneur actively seeks to create a future that he wants for himself and those around him.

Broken systems

In any civilisation, you’re in a system; so there are rules to follow, structures to abide by, and hence a sort of order emerges from the system. Of course the order can be disorderly but you get my drift. When however, certain realities don’t line up the way they do in a system, we think that it is broken.

I’m not too sure about that. Sometimes, we think that a system is broken because it is leading to an outcome which we don’t desire nor think is desirable. Whilst the designer or perpetrator of the system may agree with you on the outcome and results, they may not think the system is broken.

The reason being that their key objectives for the system does not align with yours. What you think as an undesirable outcome may be an unintended but necessary consequence of the system; and the results which you don’t agree with may not even be part of the consideration.

And that is the challenge when one works within a system. It is terribly difficult for a system to start paying attention to a new attribute that is worth looking at when measured against the values that inherently power the system. Effectively, the conversation goes like this:

You: ‘Hey system, you need to start looking more into the environmental damage you are causing while trying to make profits!’

System: ‘Ah, environmental damage. Does looking into it generate more profits?’

You: ‘Well, the point is thinking about we are trading-off environmental sustainability in our process of profit. Maybe we can rethink about the way we make a profit?’

System: ‘Sure! Come back to me when there’s a profitable way to reduce the environmental damage. Meanwhile, we carry on with what works.’

The reason we are facing climate change is not really because the system is broken but because the system we designed is working perfectly well – it is just trying to solve a completely different problem than the one we are facing or trying to get it to solve.

The only way is to establish new rules and new ways of doing things, of structuring our lives, our companies and our economy. This is why Enea Consulting, where I work at, has combined efforts with Isabelle Kocher de Leyritz to form Blunomy.

For now, the branding might still feel very foreign to an Asian mind, the URL quite strange (is the firm French or Malaysian?), the fonts on the website feels a tad bit too avant garde for the liking of the general masses. But the message, the intentions and planned actions are clear. We understand that the systems are not broken but they are simply not designed for the challenge that confronts us today. That is why we are not here to fix the system; we need new ones to replace them.

Just to reiterate that views presented here are entirely personal and do not represent the stance of any organisations I’m employed by or have any affiliations with.