What does a job mean for you? What is work to you?
It used to be just tasks or collection of tasks that had to be done. The tasks were easily connected to the end goals.
Then things got complex and the tasks were clear but it felt more distant from the ultimate outcomes that the whole lot of people were trying to achieve.
Finally we did away with task-based identification of the work and changed parts of the work to be based on creating some kind of outcomes. In trying to connect the outcomes to the person, we lost the clarity on the specific tasks required. That can lead to undisciplined exhaustion of energies and burn out.
On the other hand, for all the jobs where tasks can be clearly specified, technology has been used to displace human workers. Leaving humans to only supervise or check through the results. In fact, at some point even the quality checks can be automated.
Where does that leave us? What does that mean about the future of work?
The future of work can be meaningful if we resume our human role of caring for who the outcome of work is for, and the manner in which the work is done. We carve out that higher role for ourselves by being capable of continuous improvement that focuses on the final objective of the work itself – the satisfaction of the user.
Everything that has become a norm in our lives went through some hype cycle. So in essence people may overblow its usefulness and think these things are going to change the world but then it doesn’t change the world overnight so things comes crashing down for a while before it goes on to slowly change the world. The internet is probably the best example. In the 90s people were sure that the internet was going to change everything, and so it went through a bit of a hype. So did computers in the 80s. But after the hype, things crashed, and then life went on except it got changed bit by bit, steadily and surely.
Generative AI is itself going through a bit of that; we are all sure things are going to turn out great. Of course, some doomsayers will be warning the world of the problems and calamity it would bring – just as Socrates thought writing was a poor form of communication and would also bring about the decline in memory of men. I think it is probably necessary to create more safeguards for AI and allow the governance to evolve with its development.
I think Gen AI will be helping to augment the capabilities of human workers for a really long time before they come to ‘replace’ workers so to speak. Yes of course you could use some kind of AI technology to help you even have a conversation at the call center, but it’s not going to be able to handle 100% of the queries, you will eventually still have a human in place. Consultants for example, who might have been spending time copy-pasting or doing data entry type of work might lose their jobs but then there will still be someone senior who needs to intervene.
The real economic challenge for us is how are we going to let Gen AI do the so-called low-level jobs while maintaining a pathway for us to train more junior workers into capable senior workers. Sure there is the grunt work that has to be done but traditionally, the juniors learn the ropes by doing those work. If they are going to be performed by Gen AI, then how on earth are they going to be able to get the chance to learn?
There is still substantial job opportunities which are slightly underpaid but cannot be replaced by Gen AI. These work are underpaid either because of systematic biases in the economic systems or as a function of labour market rigidities. They include the care-giving, pastoral guidance type of roles, as well as all of the cases where it is important to have a human example who can model moral character and other crucial human attributes. No kid is going to see the politeness of a Gen AI figure or speech bot and say he or she wants to be courteous because they are a role model for the kid.
To me, those problems will need to be gradually resolved before we would allow AI to play a bigger part in the lives of people. Part of the way some of these problems are resolved is actually through mutual cancellation with the demographic transition challenge. Economies that are mature and have severely ageing population will need to rely on AI for many things. Improving labour mobility globally should slow down the need for that but it is inevitable for these markets who have the resources to play the early adopters’ role.
We can organise our economy in very different ways, and even as the free market and the idea of capitalism reign, there can be different extents to which goods and services are produced and supplied to the end consumers. The non-profit organisation can serve as a way to coordinate activity that delivers real economic results in the form of goods and services.
I think we have overlooked the ability of such a form of economic organisation to do more for the world. The advantage of a non-profit that it explicitly pursues resources specifically for a cause. It doesn’t mean it will squander resources inefficiently, but the stated purpose of it, is to generate the impact or advance towards the mission. Ironically, some of the more profitable companies in the world can tend to make claims that are similar to non-profit in terms of the contribution it brings to society.
And since non-profits often have to deliver results in exchange for funding, or to unlock pre-committed funding, they will learn to optimise their budget and utilise resources optimised to deliver some of the results or at least provide inputs to the causes they are trying to champion. The funding portion of non-profits may be different but the way it should be ran operationally is probably not so different from a typical company, with the exception it may not be able to use the usual incentives for its staff (in those circles, they sometimes call it a passion tax).
Yet perhaps more forms of organisations should be acting as non-profits. For example, banks should potentially operate without profits, with the key objective of optimising risks in the system while providing access to credit for organisations and people. In fact, I think that all financial institutions, even those providing payment solutions probably should have limitations placed on their profits because ultimately, it is the real economy that they are trying to drive and allowing them to extract too much from the real economy can hinder the more fundamental process of capital allocation – which is what we are already seeing. Everyone needs to contribute to the real economy and finance in particular, has become the tail wagging the dog, in name of the pursuit of profit. That is a shame.
Continuing my series of musings about the nexus of sports and life. Something more important than winning in the sports arena is that your character is being built. How do you measure the extent of character development? What am I thinking about exactly? And why does it matter?
You can’t measure character. It doesn’t mean it is not important but you just cannot measure it. In the film Les Choristes, the Maths teacher, Mr Mattieu, formed a choir believing it would help reform the badly behaving boys. And it did! But how do you measure it? What changed? Maybe the school grades, maybe the noisyness of the classroom, perhaps even their sense of aspirations. In sports, the players’ performance can be seen in their behaviour on the pitch or courts, as well as their scores, but perhaps also in their lives, the way they treat the people around the sport, and so on. Even how they treat their competitors and how they talk about them. Max Maeder, the Singaporean kite-foiling Olympic medalist, impressed everyone by giving kudos to his competitors after finishing third in his final race when asked to comment on the race.
So that’s what I’m thinking about. There’s something unmeasurable that we can achieve in sports and sporting culture. Are we going to invest into that as a nation? Do we care enough about our people’s lives and their mental fortitude, resilience in face of struggles, competition, and need to perform? Those are precisely what sports offers us an opportunity to train and build up. And so investing in sports is not just about shiny stadiums, sport science degree programmes but also providing athletes with sport psychologists, equipping athletes with the science involved in training, practice, self-care and so on.
An excerpt from Roger Federer’s commencement speech for the graduating class of 2024 at Darthmouth this summer:
In tennis, perfection is impossible… In the 1,526 singles matches I played in my career, I won almost 80% of those matches… Now, I have a question for all of you… what percentage of the POINTS do you think I won in those matches?
Only 54%.
In other words, even top-ranked tennis players win barely more than half of the points they play.
When you lose every second point, on average, you learn not to dwell on every shot.
He could be considered perhaps the most long-running, persistently successful individual athlete of our times, and the lessons he can draw from his experience are timeless. If we could have more of such models and examples to train, motivate, and encourage our next generation of Singaporeans – for their lives not just in sports but other aspects, won’t it be great?
For some reason, despite not being particularly sporty or athletic, I’ve had the benefit of knowing good athletes and learning a lot from them about psychology, personal development, and mindsets. While not being involved in the sporting scene, I’ve come to recognise the many ways our attitudes or behaviours during sports can mirror some other aspects of our lives.
One of them shared a really good practice introduced by her coach in Australia. After each training, he would get the athletes to go down the line to describe how they thought they performed for the training and why. And he’d listen to them, and then tell them whether they are judging themselves accurately regarding the performance and reasons provided. Often, people could judge their own performance correctly, but they come up with the wrong explanation, which means they are not going to correct it properly. And the coach would then offer his thoughts. Compared to Asian coaches who typically just drops his feedback directly, this Australian coach was challenging because he required his athletes to develop their judgment of themselves.
I thought this practice is great because over time, the athletes are building up a stronger ability to judge their own performance and pinpoint why. That creates a strong ability to coach oneself and also develop the right approach towards improvement. Many aspects of sports is about psychology and even getting oneself to put in the effort to practice can be something psychological. By coaching this way, athletes can come to see sports as more than just about performance but learning about oneself and one’s body even more intimately.
This is important. In Asian societies, especially with strong examination cultures, we never learn to judge or discern our own performance in things nor develop that independent sense about our abilities. This is a shame because once you’re at work, you will need to form judgment about the quality of your own work before you make submissions, you’ll have to determine if coworkers are doing what you need them to do, and of course, you’ll need to do so on many different dimensions including the social performance aspect of things. We strengthen our mental resilience and fortitude when we can judge ourselves more objectively.
As a consultant, we sometimes encounter clients who only want to pay for the outcome but not the inputs or the efforts. It is probably true that a client takes on the cost of the work and all of the risks when they are just paying someone for the efforts, but they do also get most if not all of the upside pertaining from the subsequent business success. Of course, the consultants get a track record or credential but that’s probably a win-win situation, not something you’d expect the consultant to be paying the client for.
But paying for effort, monitoring it and managing the risk continuously can sometimes be the only way to achieve success, rather than striking an agreement with someone whom you would only pay for success. You see, outcomes are often not a function of incentives, they are a function of effort, timing, chance and many things outside the agent’s control. By paying for success, you might not even be optimising the effort for success.
And that brings me to the payouts for Olympic medalists. A gold medalist for Singapore gets a payout of a million SGD, whereas an Australian gets a payout of $20k AUD, which is about $17.5k SGD at current market exchange rates. The point isn’t about whether that is a lot or little; and in any case, the Singapore government might say there are so many Aussie gold medalists that it would not be worthwhile paying them too much. The point is that Australia probably already spend a lot more money upfront in terms of public infrastructure for sports, supporting local sport teams, supporting talented coaches, and promoting a culture of sportsmanship. The ‘outcome’ of Olympic success is already ‘bought’ when they make those investments.
On the contrary, Singapore still thinks that sporting excellence and investing in sports is out of a desire to win. I think that’s a shame, because there are so many other great outcomes that comes from a strong sports culture. And I think the many years of ‘investing’ into Olympics thus far had been out of that desire to ‘buy outcomes’, which is probably why we are offering such a big payouts to the Olympic medalists for Singapore. It allows us not to spend taxpayers money if we don’t get the medal – but at what costs to our sporting culture?
If we are prepared to secure a gold medal, why not take 90% of that million dollars and spend it on something like paying coaches better so they can focus on coaching a one or two teams rather than two handfuls? And why not alter the education system so that civic values are also taught through sporting interactions? There are so many possibilities only if we are willing to put our minds to it, and think about the effort we want to pay for, rather than trying to buy an outcome.
I wrote about the trickiness of cutting subsidies which raises the cost to various groups in the society. This is effectively changing the underlying dynamics of wealth transfer in the society. Another thing that could alter the dynamics is putting some kind of regulation into the system. This tends to be less controversial when people are in agreement that the regulation is necessary. For example, getting companies to increase climate disclosure or just improve packaging labels etc would raise prices for customers as companies need to bear these costs in order to comply.
One could argue the consumers benefit from those regulations so it is fair for them to pay the price. What about when passing environmental regulations? Essentially when you first pass them, it creates benefits for parties going beyond the consumers themselves. Take the case of putting pollution control regulations on a manufacturing plant; eventually the consumers of the product of that plant is paying the cost but the ones who benefit from the regulation are the ones living near the manufacturing plant. That is when you evoke the ‘polluter pays’ principle because in this case, you are regulating away a ‘cost’ that existed in the system rather than creating a new benefit.
That brings us to the issue of climate change and greenhouse gas emissions. I work in the field of energy transition and this is intimate linked to those problems. For one, my day job is focused on solving these issues. What I’m wondering, as the CORSIA regulations kick in to push aviation industry to decarbonise, is whether national governments will choose to spend time going out to set up agreement to enable carbon credit trade which involves corresponding adjustments, or put in fuel blending mandates for Sustainable Aviation Fuel (SAF) which can play a role in airlines meeting CORSIA obligations.
Setting up fuel blending mandates will cost the airlines, who will then pass on the cost to the passengers. And perhaps that will reduce the tourism to the country, or perhaps it could increase the cost of doing business and hence make it less attractive for inbound investments. All of that factor causes it to be unclear who is paying the cost for the environmentalism and whether it ends up hurting the country more. Fuel blending mandate could nevertheless bring about new manufacturing jobs and opportunities that offset the job losses. And at the same time, you might attract relevant, future ready technologies to be based in your country.
Looking at the situation now, it is unlikely for SAF or other green fuels to get into the market through a supply push. The fact is that without a proper, transparent and accepted carbon price, there is no incentive to use a greener fuel that would cost more expensive. And this are green fuel that still ends up emitting carbon dioxide albeit in the short-cycle and hence considered to have zero greenhouse warming potential. Government should take the stance that they will have to mandate the blending and then manage the impact of the costs later. In this case, the ‘polluter pays’ principle could be evoked as a foundation but then various other instruments and tools can be used to cushion the impact for various groups to continue achieving economic objectives.
So having ranted incorrectly about energy subsidies, I saw this article about Malaysia and was reminded of this set of principles I suggested to one of the officials at the Single Buyer of Peninsular Malaysia while working with them on a project. These are ideas on how to move towards a regime where subsidies are reduced and does not apply to everyone:
1. Make them transparent: Start by making clear where there is a subsidy; even when there is a blanket subsidy, make sure that the amount of subsidy is clearly shown to those receiving the subsidy, and that the burden of the subsidy is properly attributed, reported, even publicly. Where price controls are used, the implicit subsidy needs to be made explicit.
2. Share a cross-section of the beneficiaries: Often, fuel subsidies are meant to help manage the cost of living for the lower income. But when it is implemented through price controls or blanket subsidies, it disproportionately benefits the largest energy users. By publicising who are the beneficiaries of the subsidy and how much who gets, you can start considering how to reduce the subsidy for select groups of beneficiary that will be impacted the least.
3. Reduce subsidy for beneficiaries not aligned with policy intents: unless the state policy intention is to benefit the fossil fuel industry, there are always some groups benefiting from a blanket subsidy whose profile doesn’t align with the target group you are trying to help.
4. Keep the subsidy only for groups targeted: once the policy intents are clearer and there is social consensus of who the target groups should be, the subsidies can be pared back to be given only to those who need them. This means that subsidies need to shift from producer-side towards consumer-side. This should be aided by improvements in technology, government data-collection, and new channels for disbursing benefits.
The truth is that economics of renewables have improved and could match fossil energy in some cases. Cutting subsidies for fossil fuel will not just help reduce the reliance on them but free up more government resources to accelerate the transition. We should not allow subsidies to stand in the way of the transition.
Interesting how just when I was thinking about pivot points for change, I chanced upon this Farnam Street article on Bezos and Buffett’s thinking on the impacts of the new on the financial markets. The focus is not so much what will change but what stays the same.
Governments around the world would benefit from the same way of approaching problems – not so much by considering what will change but rather, what is going to stay the same. It is more important to consider what are the new elements that can build upon the existing than to go wild with considering what could throw things off the current course (why, everything and anything, of course!)
As Bill Gates pointed out, the interesting perspective that Hannah brings is that humans have not quite achieved the notion of ‘sustainability before. The UN notion of sustainability is “meeting the needs of the present without compromising the ability of future generations to meet their own needs”. We were not ‘more sustainable’ in the past as living standards were not great and life was pretty savage; ie. the needs of ‘the present’ wasn’t achieved in the past.
In a sense, it was as though nature had been too harsh to us and we somehow tried to survive that – mostly by ‘conquering’ and ‘reclaiming’ nature. Of course, that somehow begins to push the frontier of the planetary boundaries, and we end up breaching some of them. So the result is that the future needs become somewhat compromised.
Another important aspect of Hannah’s contribution to the book is to encourage people to look into the science and the facts. There had been so much bad press about palm oil and a very sustained assault by Western media on the crop that the productivity of the crop was overlooked. Turning to oilseed alternatives could result in more, rather than less deforestation and hence environmental destruction. Agriculture in the modern times for most part is more about taste and preferences as well as the sway that narratives have – as opposed to optimising agriculture for environment and the world.
Ultimately, we realise from Hannah’s fact-based approach that a lot of the challenges and problems do already have some kind of solution. It is all about adoption, and integrating new narratives in the way we live, and consider what is success for ourselves. Dietary choices are largely a matter of culture and what diet people aspire towards. People’s preferences can be shaped (and hence economics’ attempt at distinguishing exogenous variables from endogenous ones are somewhat moot).
For people to be more aware of the costs, and the challenges of the coordination problem, they must begin from this very fact-based approach that Hannah is leveraging in her optimistic storytelling about the history of human development. We may be struggling towards the solutions that we know (eg. putting a price on carbon and making people pay for it), but at the very least we can agree that this is how we need to move forward with and be aware of the costs and consequences. We need to get people to the bargaining table and work out who has how much to gain or lose. Without creating the transparency and acknowledging the financial, political costs, we end up being caught up in false arguments about technical solutions.
